Author Archive

Jigsaws are better

On the subject of repair scheduling:

Repairs scheduling is fundamentally flawed. Maintenance companies try to shoehorn irregular shaped jobs into nice, standardised boxes and it leads to appointments being missed and repairs left unfinished. The company wants its’ customers to be compliant and flexible, but customers need the opposite to be true. So how do we fix the system?

Great article on systems design. The system is more efficient and it makes customers happier. The end result is even simpler than it started:

We ask the customer when they want us to turn up and we give operatives all the time and materials they need to complete the right fix.

Love it.


Dumb software

There is a beauty to dumb software. These things like HTML, CSS and JavaScript. Things like Unix, C and SQL. Plain text files, email, and GIFs. They’re fun to work with. They always work. There’s no caveats. I just love them so damn much.

But wait until you see the light! Software today is intelligent! Asynchronous front ends generated from esoteric scripting languages running on clusters of distributed virtual machines around the globe! Death to repetition! It’s more productive! It’s scalable! It’s fault tolerant!

I followed the light and it only ended in darkness.


Intelligent systems have dark corners. Why didn’t it work this time? It’s hard to see everything. I’m not sure what it’s doing. This is impossible! Is there even a bug, or have I simply lost my mind?

Dumb systems are obvious. It’s obviously doing something dumb — too much work, too inflexible. But the work is predictable. It’s obviously doing too much work. I can see everything.

Dumb software can do great things. It put humankind on the Moon. It got us to Mars. To me, it feels like the dumber the software, the more it accomplishes.

I want to create great things. And sometimes it just feels right to build a simple little static website with HTML, CSS, and JavaScript.


Pace

American service constantly presses on its diners. Can I show you to your seat? Here’s some menus. How’s the meal? Would you like the check?

Would you like the check? American servers always ask you if you’d like the check. Sometimes they’ll even bring you the check before you’re done eating.

It’s all about turning tables. More tables, more tips (it’s not all greedy — servers are paid less and rely on tips as part of their salary in America). And diners have places to go and people to see, right?

The pace of meals in America is a reflection of this service style. People come in for dinner, eat, and leave.


Many European cities have a different view on service — a very opt-in style. It would be rude for your server to ask if you’d like the check. It’s up to you when you want to leave.

In Barcelona, once you’re done with the meal your server comes by to take your plates away and asks if you’d like some coffee. Encouraging you to stick around and enjoy the surroundings.

The pace follows. Meals last longer. More conversation, more time at the table. There’s no pressure to move on to the next item on your task list.

A lot of people I talk to label this change of pace as “european cafe culture�. But I think it’s really just a culture of people comfortable staying at restaurants without eating/drinking something as fast as possible.


A few weeks ago I was in Barcelona taking a break from life. At one point, my friend was sketching out a tattoo and I was reading while we enjoyed an after lunch coffee. We were both doing things I often hear people say they wish they had more time to do.

I hate that phrase. We all have the same amount of time. We choose how to spend it.

Pace. I want to spend more time conscious of the pace of my life.


Peepcode Play by Play

I sat down for a while with the excellent PeepCode folks and recorded a Play by Play — a real time video of me solving a design problem. A bit terrifying, a bit fun. Check it out if you’d like to see me bumble around.


Choose Your Adventure! slides

Slides from my presentation I gave at Úll – Choose Your Adventure!


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