BlogmyQuery – BMQ

See the in-browser opening titles

Another year and another great Web Directions. Of course, for me, Web Directions isn't complete without frantic late-night coding sessions in aid of completing a madly inspired conference-related project.

Last year I created the Web Directions 2010 opening titles in 3 days from start to finish. This year I gave myself a little more time but made it no less ambitious by expanding the production onto 2 screens; thereby requiring it to run on two laptops simultaneously. (And stay in sync!)

With the number of things that could fall over -- browsers crashing, projections being out of sync, people hating it -- my nerves were ringing right up until I hit "play". Luckily it came off without a hitch, and you can see the results in the video of the performance below. (Or if your computer's feeling adventurous you can check it out in your browser.)

TikTok has evolved far beyond just memes and viral dance videos. Now, it has become a powerhouse for content creators looking to build personal brands, showcase their talents, and even turn side hustles into full-time businesses. But making a name for yourself on TikTok isn’t a walk in the park, especially when competing with over 1.3 million creators.

So, should you abandon the idea of starting on TikTok? Absolutely not! 

Understanding when your target audience is most active and strategically posting at the right times, your content can grab attention even if you’re just starting out as a new creator.

In this blog, we’ll uncover the best times for new creators to post on TikTok, giving you the edge you need to stand out. Scroll down to find out the best time to post. 

Why Posting Time Matters for New Creators?

Posting at the right time is key for new creators because TikTok’s algorithm thrives on engagement. If your content gets interaction within the first few minutes of being posted, it’s far more likely to land on the For You Page (FYP). But for that to happen, you need to know when your target audience is most active. Posting at the right time ensures your content gets the visibility and attention it deserves.

Here’s why timing matters on TikTok:

Now that you understand the importance of posting at the right time let’s find the best times for new creators to post on TikTok!

Best Time to Post on TikTok For New Creators 

The best time to post on TikTok for new creators generally falls in three windows when people are most likely scrolling through their phones. Morning hours can be ideal, as many users check TikTok right after waking up. 

Lunchtime is another sweet spot, as people often take a break to relax and catch up on their favorite content. Evenings are prime time, too, with users unwinding after a long day and spending time on the app. 

Research conducted by SocialBu found that these times are the best times to post on TikTok based on the days of the week:

Monday: 6 AM, 10 AM, 10 PM

Tuesday: 9 AM, 2 PM, 4 PM

Wednesday: 7 AM, 8 AM, 11 PM

Thursday: 12 PM, 9 PM, 7 PM

Friday: 5 AM, 1 PM, 3 PM

Saturday: 11 AM, 7 PM, 8 PM

Sunday: 7 AM, 8 AM, 4 PM

Best Time to Post on TikTok by Industry

The posting time also varies based on the industry and niche. For example, if you’re posting educational content, there is a high chance your content gets a spike in morning and evening hours. However, if you’re a fashion blogger, you might need to post in the afternoon when girls gossip about fashion stuff during lunch hours. 

So, here are the best times to post on TikTok as a new creator according to different industries:

• Photography: 7 PM -10 PM
• Restaurants: 9 AM – 12 PM
• Musicians and Artist: 5 PM – 9 PM
• Fashion: 6 AM – 9 AM 
• Beauty and Skincare: 8 AM – 11 AM
• Finance and Investments: 6 AM – 9 AM
• Real Estate: 9 AM – 12 PM
• Travel and Hospitality: 4 PM – 7 PM
• E-commerce and Retail: 1 PM – 4 PM
• Food Bloggers and Home Cooks: 10 AM – 1 PM
• Lawyers: 6 AM – 9 AM 
• Gamers: 9 PM – 12 PM
• Healthcare professionals: 7 AM – 9 AM
• Educational institutions: 3 PM – 6 PM

Best Time to Post on TikTok by Location

Another factor that impacts the best time to post on TikTok is the region. For this, identify in which region your target audience resides, and based on their activity information, make a posting schedule to get high engagement. Here is a breakdown of the best time to post on TikTok as a new creator for different regions: 

Region	Best days	Best times
USA	Tuesday, Thursday, Saturday	6 am-10 am (EST)
Europe	Tuesday, Thursday, Friday	9 am-12 pm (CET)
Australia	Thursday, Friday, Sunday	6 am-9 am (AEDT)
Canada	Wednesday, Saturday, Sunday	6 am-9 am (EST)
Philippines	Monday, Wednesday, Saturday	8 am-11 am (PHT)
Africa	Wednesday, Friday, Sunday	8 am-10 am (SAST)
India	Monday, Friday, Sunday	10 am-12 pm (IST)

How to Find Your Best Posting Time on TikTok As a New Creator?

Finding your best posting time on TikTok is all about getting strategic and paying attention to your audience’s habits.

You can figure it out by starting by checking TikTok’s built-in analytics. It gives you insights into when your followers are most active. 

But if you don’t have many followers yet, you need to experiment. Post at different times of the day, early mornings, lunch breaks, evenings, and track which posts get the most views and engagement.

Pay attention to where your audience is located. If they’re in a different time zone, adjust your posting schedule to match their peak activity hours. 

And don’t be afraid to try trends. Sometimes, hopping on a trending sound or challenge at the right moment can be even more powerful than sticking to a strict schedule.

Finding your perfect posting time might take a little trial and error, but once you crack the code, you’ll be setting yourself up for consistent views, engagement, and maybe even a few viral hits! 

Additional Tips For New TikTok Creators

So, you’ve figured out the posting time, that’s great. But to truly stand out, you need to level up your game in other areas, too. Here are a few tips to stand out as a new creator:

• Engage with your audience 
• Experiment with trends 
• Post quality content 
• Stay consistent 

Wrap Up

Building your presence on TikTok as a new creator can feel like a tough journey. From figuring out your audience to understanding different regions and industries, there’s a lot to take in. You can post every day, but the key is knowing when your target audience is most active. Experiment with different timings and you’ll eventually figure out the perfect posting time.

Featured Image by Solen Feyissa on Unsplash

The post When Should New Creators Post on TikTok?  appeared first on noupe.

Every mobile application needs a well-designed user interface (UI).

UI determines how easy it is for someone to navigate an app and complete the app’s intended purpose.

For example, the UI in a mobile banking app needs to support the user in checking their bank balance and previous statements, initiating a transfer, speaking to customer support, and so on.

When UI doesn’t help someone complete tasks and easily interact with the app, it causes user frustration. They’re less likely to use the app, which is the last thing any company wants.

In this blog, we’ll discuss four ways to guarantee your app’s UI delights your users.

Understand Your User

Many companies make the mistake of storyboarding and wireframing their app before they’ve taken the time to understand their user’s needs.

Never assume you know what they want, and take the time to understand user expectations.

One of the most underrated ways to understand your user’s needs is through public forums.

Brands rarely visit sites like Reddit and Quora to learn about their users. 

Many focus their efforts on industry reports and surveys. While those have value, public forums are mercilessly blunt and honest (and provide insight into user behavior), and that is what you need.

A quick Google search of ‘mobile banking app Reddit’ led us to this forum where a user is asking other members about which bank to switch to based on their app.

The answers are helpful, but what’s more striking is a user’s willingness to leave a company and switch to its competitors based on their experience with the app.

This goes to show the crucial role an app plays in helping companies retain their users.

Apart from secondary research, you can sit down with potential users in a focus group setting to dive deeper into their needs and preferences. The key is to have empathy for your user’s needs. 

This puts you in their shoes as you design the app.

Keeping the Navigation Simple

Apps aren’t escape rooms! You don’t need to make your users work to find what they want.

Help them out with a KIS (keeping it simple.)

You do this by using familiar design patterns and visual elements. Mobile apps have been around for a while and have slowly developed standardized patterns like a navigation bar on the left, hamburger menus, and tabs.

There’s no need to reinvent the wheel and fix something that isn’t broken.

Don’t flood the home page navigation with too many options. Make all options available and findable in the app, but keep the core actions on the home page.

(Image source)

It’s also important for users to know their finger taps are working. When they tap a button, use subtle animation and visual cues as a sign of the app’s responsiveness.

If a function of your app requires multiple steps and going through several screens (like creating an account) use appropriate step numbers and arrows to signal progress.

Developers do face challenges in balancing smooth navigation, responsiveness, and aesthetics with functionality. 

However, a website builder can simplify this process by enabling developers to design a mobile-friendly UI without deep coding expertise. By embedding the web UI into a mobile app using a web view, developers can streamline development, reduce workload, and achieve a polished, user-friendly interface with minimal effort.

The other option is to try a plethora of the latest no-code or low-code apps.

Use Consistent Design Elements

Every app’s design needs a sense of familiarity. Each design element should be geared to help someone use the app. Consider adding the below considerations to your design process.

Uniform Branding

The app’s branding should reflect the larger company brand. It would be strange for Microsoft to abandon the blues we’ve all become familiar with and go with a radically different color on their apps.

People are less confused and more inclined to use an app when the branding is consistent because identity and familiarity breed trust in the subconscious mind. 

As a result, make sure your app’s background color, accent color, and the shades of all interface elements represent your overall brand.

Typography

The typography (fonts) used across the app should remain the same, no matter what screen the user is on. 

Make sure there are clear distinctions between subheadings, headings, and body text. Similarly, anything that is clickable (like buttons and other interactive elements) should be made obvious and apparent. Additionally, it should follow a consistent color scheme, shape, size, and placement.

(Image source)

Both iOS and Android have established design principles that help create seamless user experiences. Apple’s Human Interface Guidelines and Google’s Material Design provide best practices for typography, spacing, motion, and interactivity. Following these guidelines ensures that your app feels natural on each operating system.

Use Familiar Interactions and Symbols

We all have something called muscle memory. It’s how we instinctively tap our smartphone’s passcode without having to look at where each digit is. Muscle memory is built by making movements repeatedly.

You want to take advantage of muscle memory in your app’s design. Choose your gestures and stick to them on every screen. For example:

• Double tapping to make something bigger.
• Swiping right to delete.

Users shouldn’t have to keep relearning how to use your app. It is annoying and leads to a poor experience.

Standardize your symbols and their placement, too. Some internationally recognized symbols are:

• A magnifying glass for search.
• A house icon to return to the home screen.
• Menu drop-down on the top corner of the screen.
• A cog icon to symbolize settings.

Continuous Usability Testing

There is research you would have done before designing your app (focus groups, Reddit search, etc). Then there needs to be regular testing during your app’s development and post-launch.

When you get to your prototype vs MVP, get a cohort who represents your target audience to test the app for useability. User feedback can help you make meaningful iterations.

(Image source)

When the app launches, build a button they can click on to submit feedback on the app. User preferences are regularly changing or there may have been something you missed entirely.

An open feedback loop is important to ensure your app is always giving users the best experience.

Final Thoughts

UI makes or breaks an app. People today want something easy to navigate and use. And they don’t like being worked hard in figuring out how to interact with an app.

Good UI is a combination of having a deep understanding of what your user wants while following the already-established principles of good and intuitive design. These, combined with an open feedback loop, are your ticket to an app that will never disappoint.

Good luck!

Featured image by Kelly Sikkema on Unsplash

The post How to Design an Intuitive User Interface for Mobile Apps appeared first on noupe.

1. Introduction

Every business and individual who wants to build their presence online must have an attractive functional website because today’s digital world demands it. Websites that are well-designed both interest viewers and improve user experience which results in more visitors making purchases. Webflow functions as the web design solution at this point. Through Webflow users can develop responsive websites while needing minimal coding experience. The platform stands out because it provides both easy-to-use features and powerful functionality which attracts multiple audiences of designers and business owners.

This article will investigate Webflow templates by describing their definition and outlining available template types alongside highlighting their main advantages. Prominent among website builders Webflow stands out as a perfect selection for website development because of its distinct attributes that surpass competitors. Through this article you will gain a full understanding about utilizing Webflow templates to build an impactful website which addresses your needs.

2. What are Webflow Templates?

Website users can adapt pre-built Webflow Templates to generate personalized designs which accommodate their particular business requirements. Designer professionals have created these templates which cover different website categories such as portfolios, business sites, e-commerce platforms and blogs. Buildable templates incorporate responsive standards that maintain optimal website presentation regardless of screen size including desktops to mobile phones.

Webflow templates enable substantial time management benefits as their primary advantage. When using Webflow templates you can pick one that matches your vision then transform it to fit your brand requirements. The templates enable business owners to dedicate their attention toward content development alongside marketing strategies without needing to worry about web design technology. Webflow templates feature modern designs which provide functionality alongside pleasing visual elements that attract website visitors.

Webflow templates enhance website design quality by designing high-quality aesthetics. The wide selection of templates allows you to discover one which best appeals to your marketplace and matches your brand message. Webflow templates provide optimal design choices to users seeking quick and simple website construction. Their adjustable features create an outstanding system for anyone building their website.

3. Why Choose Webflow for Your Website?

Webflow emerges as a leading platform for website development because it provides distinctive capabilities alongside ease of use features for users. The central attraction of Webflow is its layout system which lets users construct site pages through visual design methods rather than coding. The visual editor provides convenient options specifically designed for people without technical skills who wish to design expert-quality sites.

Webflow provides remarkable responsive design tools to its users. Webflow websites automatically scale to fit different screen dimensions through their adaptable design so users experience continuous interface compatibility across devices. In today’s mobile-first world where smartphones and tablets generate substantial web traffic, developers need responsive design capabilities to ensure their sites appear properly across all screen sizes. Webflow templates ensure your site maintains excellent visual presentation regardless of the device users utilize.

Your website receives enhanced search engine optimization through the robust SEO tools provided by Webflow. Webflow helps you execute SEO best practices by letting users edit their meta tags and add image alt text and manage the URL structure of their website. The advancement of website visibility and organic traffic attraction depends on this essential element.

Webflow stands apart from other website builders through its superior ability to enable designers to build custom designs at their preferred level of control. Among numerous design platforms Webflow delivers the most extensive level of customization so users can build custom designs which lexical websites within busy internet environments. Your investment in Webflow templates alongside its powerful design capabilities brings you essential building blocks for creating a profitable online audience reach.

4. How to Select the Right Webflow Template

Your website’s success depends heavily on your ability to choose the perfect template from Webflow’s collection. Begin by considering your niche. Every Webflow template offers specialized designs for industries like portfolios and corporate websites and online shops and blog platforms. The selection of a template which matches your specific niche helps create stronger resonation toward your desired demographic audience.

Moving forward assess both design quality and functional aspects of the available templates. Identify a template which embodies your brand image together with system capabilities which serve your website aims. Online stores should have the fundamentals of payment processing and product browsing and payment collection built into their selected template.

User reviews along with rating feedback serve as the primary indicators to determine template quality. The opinions of other users deliver essential knowledge about the template’s performance level alongside usability and total quality attributes. Look for responsiveness as a critical feature in your evaluation since it explains how the template adapts automatically to display appropriately on all screen sizes from large desktop monitors to compact mobile phones. Having responsive options is essential for delivering fluid user interactions.

The decision to include customization features in your selection process becomes critical. Due to its user-friendly design anyone should be able to change template elements through modifications without needing substantial coding background knowledge. Select templates with adaptable conditions for editing layouts in combination with colors and fonts together with content customization features.

Webflow templates exist across multiple locations for users to access. The marketplace operated by Webflow showcases numerous professionally designed website templates as its main template sourcing platform. Huge database collections of compatible templates are available on both Webflow’s marketplace and third-party sites including TemplateMonster and ThemeForest. Analysis of different sources will allow you to discover a template that fits your design tastes and operating needs.

5. Step-by-Step Guide to Building Your Website with Webflow Templates

5.1. Setting Up Your Webflow Account

Your journey to Webflow begins with account creation. Navigate to Webflow to start a new sign-up by clicking “Sign Up.” Your email address serves as registration or you can link quickly through your existing Google account. You will receive access to the Webflow dashboard after completing your registration by providing necessary information and email address verification.

5.2. Choosing and Importing a Webflow Template

After creating your account you need to select a template which matches your requirements. You can find the Webflow marketplace on your screen to browse available categories including business, portfolio, or e-commerce. Application filters enable you to narrow your search according to your personal specifications.

The template details display after selection that includes feature specifications and design components as well as price information. Click “Clone” after making your selection to move the template into your Webflow account for customization. The integration of the cloning process will instantly generate a template duplicate inside your dashboard so you can start making changes right then.

5.3. Customizing Your Template

Among website development steps customization holds paramount significance. Begin your process by changing the text and content to match your brand’s name and messaging style. Use professional quality images in place of generic placeholders designed to appeal to your audience. Use your branding colors to modify the color scheme of your site and achieve consistent design throughout.

You can easily modify sections on your page using the intuitive drag-and-drop tool that Webflow provides. Webflow provides tools within its system which enables users to reorganize page sections and build new content or integrate supplemental functions. Keep your brand identity consistent with a unified use of design elements that include font styles and color schemes and imageSelections. User trust strengthens through the implementation of consistent visual elements which produce a professional website style.

Always check your website preview during updates because it helps you determine changes’ impact on user experience. Continuous site refinement through this recurring cycle helps you reach your design goals.

5.4. Making Your Website SEO-Friendly

Your website finds success in search engine results through basic SEO implementation. Each page requires meta tag optimization with distinct titles and descriptions which include valued keywords in the content. Search engines better understand your content when implemented correctly which raises your chances of achieving a high ranking position.

Add descriptions via alt text for every image since they help describe their meaning. The implementation of alt text produces two benefits because it provides accessibility benefits and it enhances proper image indexing by search engines. Webflow gives users built-in tools for laboring SEO components which simplifies website optimization tasks.

Continue updating your content together with following SEO best practices so your website improves its visibility in search results. Regular updates and SEO best practices create a pathway to increase organic visitors and interact more successfully with your audience base. Setting a solid SEO foundation during your initial website execution increases the prospects that your online platform will succeed for an extended period.

6. Best Practices for Using Webflow Templates

Moving forward with Webflow templates requires strict adherence to best practices which will deliver major improvements in your website functionality together with enhanced user interactions. The primary requirement for site success is to guarantee mobile responsiveness of your website. Since mobile devices make up most website traffic content must display properly and work properly on all screen dimensions. Your mobile design requires Webflow’s built-in responsiveness features which let you preview and optimize the display for mobile visitors.

Design simplicity along with user-friendliness should be your top priority. Visitors leave websites more quickly whenever a webpage appears disorganized. Your site needs an organized structure which emphasizes key content points while building a straightforward navigation journey for visitors. Space your content without clutter to design a balanced presentation that pleases the eye.

Constantly updating your site alongside planned maintenance work should be your final step. Regular updates that keep your website content modern along with its high level of relevancy enhance both user engagement and website search engine positions. Regular inspection of your website allows you to identify broken links and outdated information and design inconsistencies. The maintenance of your website enables it to deliver a positive user experience which helps maintain your niche competition level.

7. Top 5 Webflow Agencies to Help You Build Your Dream Website

Seeking professional Webflow agency services while building your website can save you time and yield exceptional results because skilled experts create beautiful functional websites. Specialized Webflow agencies provide innovative design and development services that deliver both great looks with optimized performance and usability along with SEO benefits. The following list includes five premium Webflow agencies which can unlock your creative vision through exceptional Webflow solutions with Flowzai establishing itself as an industry leader.

1. Flowzai

Flowzai represents one of the leading Webflow agencies which develops fully equipped business-enhanced websites. Flowzai serves businesses of all sizes with a full range of Webflow services beginning with customized design, moving to responsive development, SEO optimization, and continuing with ongoing site maintenance support.

The uniqueness of Flowzai stems from their dedication to building web pages which provide both attractive interface design and quantifiable performance outcomes. The company combines its expert design teams with developers who deliver sites that perform quickly while matching brand objectives and serving responsive interfaces. Flowzai provides individual consulting services combined with the ability to transform your business goals into actual web projects because they value both your vision and collaborative success.

Services offered by Flowzai include:

• Custom Webflow design and development
• Template customization
• SEO optimization and performance enhancements
• E-commerce website creation
• Ongoing support and maintenance

Why choose Flowzai?

• Expertise in crafting unique, high-performing Webflow websites
• Dedicated project managers for streamlined communication
• Focus on delivering ROI-driven designs

If you’re ready to take your website to the next level, contact Flowzai today for a consultation and see how they can transform your online presence.

2. Finsweet

The Webflow agency Finsweet establishes itself through its expertise in developing highly personalized interactive Webflow websites. Webflow projects benefit from their specialized approach together with their advanced features integration expertise which makes them highly popular. Through their extensive experience Finsweet creates superior websites for both complex e-commerce solutions and functional portfolio applications tailored to client requirements.

Services offered by Finsweet include:

• Webflow development and customization
• Advanced Webflow features and integrations
• E-commerce website solutions

3. NoCode North

The Webflow agency NoCode North guides businesses through website development processes that require no programming knowledge to create scalable professional online platforms. This company helps small entities and startups transform their business ideas into functionally effective Webflow sites that generate conversions. Your website benefits from optimized SEO and easy management operations because they prioritize simple designs alongside performance improvements.

Services offered by NoCode North include:

• Webflow website design and development
• E-commerce website creation
• SEO optimization

4. Ester Digital

As an agency specializing in Webflow discourse Ester Digital combines attractive design with purposeful strategic development. Electronic Media delivers sites with artistic appearance and smooth user pathways through their specialized design skills. The team at Ester Digital collaborates actively with customers to guarantee each element in their projects corresponds with their brand objectives and visual identity.

Services offered by Ester Digital include:

• Webflow design and development
• Brand-focused website creation
• UX/UI optimization

5. Webflow Experts

Webflow Experts operates as a network which comprises certified Webflow specialists who create custom web solutions for businesses working across multiple industries. The professional team drives endless web development projects at multiple organizational levels where they provide portable websites with growth potential and operational efficiency.

Services offered by Webflow Experts include:

• Custom Webflow development
• Template customization
• Advanced features and integrations

During your search for a Webflow agency you should review their qualifications and look at their previous work portfolios to see how they fit your project needs. You can reach your goals and establish a spectacular online presence through their capable services whether you want full customization or adapted projects based on Webflow templates at these top agencies such as Flowzai. Contact these agencies right now to embark on your mission for an expert professional website with high performance capabilities.

8. Conclusion

Business success today demands both visual excellence and operational functionality to maintain an established online brand. Throughout this article we examined fundamental Webflow template procedures which address template selection and customization along with optimal website performance implementation practices. Using Webflow tools you can develop an attractive website that matches your distinctive business requirements while effectively engaging your preferred customer base.

Your website-building journey will receive additional benefits from partnering with a professional Webflow agency. Special agencies such as Flowzai among others focus on producing personalized solutions that drive successful business execution. Professional Webflow experts will help guide your site development through tailored design creation and e-commerce configuration and SEO performance improvement to ensure market visibility.

During your website development process we recommend both exploring Webflow template options and partnering with a professional agency to execute your design ideas effectively. Please add a comment below to ask questions or share Webflow experiences. Your feedback drives our progress in the web design field because we value your perspectives throughout our collective journey.

The post Build a Stunning Website Using Webflow Templates appeared first on noupe.

The advent of Artificial Intelligence (AI) is transforming how we live, work, and interact with businesses. It makes our home smarter and gives personalized recommendations by touching every aspect of the modern life – including companies handling customer support and service interactions.

What is AI in Customer Service?

AI in customer service is an excellent method of responding instantly with relevant answers to queries. Businesses offer a personalized experience to customers seeking answers to their queries by using natural language processing (NLP), machine Learning (ML), and data analytics. They provide:

• Fast engagement with accurate answers to queries
• Providing virtual assistance at any hour
• Spotting trends in customer feedback
• Unifying data and covering service touchpoints to provide complete insights

As per HubSpot, customer satisfaction (CSAT) is still the most important key performance indicator (KPI), and three out of four leaders in the customer service segment agree. 

Here, an AI-driven system plays a crucial role by being a:

• Chatbot
• Voice assistant
• Text analyzer
• Sentiment analyst
• Agent assistant
• Operation management, etc

Or a mix-and-match of all these categories to cover all the crucial fields of customer service. This system offers exclusive benefits to your business operations related to customer service.

Benefits of AI in Customer Service

AI brings powerful advantages to customer service by redefining how businesses support customers and improving operational outcomes.

Higher Productivity

AI automation can handle routine tasks like answering common queries, updating account information, and processing simple requests. This level of automation frees agents to resolve complex customer issues that need human intervention.

So, while AI covers repetitive work, your team can solve problems that require human judgment and empathy.

Better Efficiency

Customer service teams using AI respond faster to queries. Instead of waiting days for email responses or hours on hold during live chat, AI analyzes the queries and provides a quick solution.

It works 24/7 to process multiple requests simultaneously. Such systems can streamline workflows automatically by categorizing and routing issues to the right department for faster resolution.

Personalized Service Interaction

AI systems analyze customer history, past purchases, and preferences to understand the queries. Its quick read on customers’ data provides personalized support to every incoming query.

In this way, businesses make customers feel valued and understood. This level of personalization generally takes more time when done manually. AI reads patterns and adjusts communication styles to match customer preferences.

Reduced Operational Costs

AI automation in customer service reduces operational costs considerably. A human customer support agent can handle, let’s say, a hundred queries in a day. It is exhausting and prone to mistakes.

On the other hand, AI customer service systems can handle thousands of calls within a significantly smaller turnaround time at a fraction of the cost. This efficiency reduces operational costs and increases ROI. Businesses can even scale customer support operations without proportionally increasing staff costs.

Higher Customer Satisfaction

AI customer services resolve queries with fast and accurate responses. It leads to happier customers, resulting in better conversions and customer loyalty. This personal satisfaction eliminates the frustrations of customers waiting for a response.

The best part is that AI systems can maintain the same quality of responses and resolutions across all interaction channels. This automation reinforces trust through elevated customer satisfaction.

Handling High Support Demand

Online business portals may face sudden spikes in queries. Human agents reach their limits when handling multiple queries in a day. These overwhelming situations may affect the brand image of businesses.

Unlike human teams, an AI customer support system can scale itself to meet a high volume of queries. This smart system can adjust according to the situation and does not keep a customer waiting for a quality response.

These benefits will become much clearer if we scout the modern applications of AI in customer service.

5 Applications of AI in Customer Service

 Modern customer service relies on several AI technologies that work together for a smooth experience. Here are the five key application areas of AI in customer service.

1. AI Chatbots

AI chatbots serve as digital assistants on websites and applications for businesses. They are ready to help customers instantly with accurate information and resolutions. They understand and analyze questions with their NLP capabilities and provide relevant answers without human intervention.

One tool you can use to create an AI chatbot is Jotform AI Agents, with over 7000 agent and chatbot templates you can choose from and customize. For example, you can use the customer support AI agent to automate support flows on your website. You can hire staff, collect feedback, provide customer support and streamline any human interaction easily. These agents can even interact with external APIs.

2. AI Voice Assistants

Voice-powered AI handles phone support by understanding spoken questions and providing voiced answers. These smart AI systems can recognize natural speech patterns even with different accents and speaking styles.

For example, Jotform’s AI phone answering system can automate responses, redirect callers to the right point of contact, and even capture insights from calls. You can build and train your AI voice agent with files or a business knowledge base, and set tone, voice, and query escalation rules complying with your brand image.

3. AI-powered Sentiment Analysis

You can train an AI customer support system to read between the lines. It can detect customer emotions and sentiments during communications by analyzing word choices, tones, and context. The best part is that an AI system can perform the same in chats, reviews, emails, and voice calls.

4. AI-driven Intelligent Query Routing

These AI tools can analyze the content of messages and calls to understand what customers need. Based on the analysis, they can route the calls, emails, or messages to a qualified agent or a department.

This application reduces turnaround time significantly and improves first-contact problem-solving quality.

5. AI-driven Automated Workflows

Behind the scenes, AI streamlines support operations by automating manual processes. This system automatically categorizes incoming tickets and prioritizes urgent issues. It schedules follow-ups and triggers appropriate actions based on analyzed customer needs.

Now, the real question is what to consider when you want to implement AI in customer service. Here are the factors to ponder upon.

Factors to Consider When Implementing AI in Customer Service

Make a smart decision by determining these factors to identify the right AI service for your business’s customer service.

Purpose

Identify the purpose of an AI in your customer service segment. Why do you need an AI system?

• Acquire and analyze customer feedback
• Answer customer queries
• Workflow management, etc

Degree of Customization

Every business has unique needs and customers. Only a highly customizable AI system can deliver the expected outcomes. Find out which AI services can be trained with data to behave, interact, and match your brand’s attributes.

Trust and Reliability

Accuracy and consistency are the two prime factors to build trust and reliability among customers. Verify the outcomes of an AI solution and make sure it complies with industry regulations like CCPA and GDPR for data protection.

Budget

Decide your budget and choose an AI service accordingly. Top brands like Jotform can deliver out-of-the-box solutions without involving large IT development services.

The Future of Customer Service is Here: Are You Ready?

AI in customer service adds a competitive advantage to your business. Automated routine tasks, responding to daily queries, and scaling support operations are a few of its benefits. An AI system’s proactive support to identify and address potential issues drives dramatic improvements in operational efficiency and customer satisfaction.

So, it’s time to integrate the power of AI in customer service and take a step ahead towards the future. Make this transformation hassle-free with Jotform AI Agents to design a customizable AI solution. From AI chatbots to a sophisticated AI phone system – be ready to the meet the evolving customer expectations.

Featured Image by Tim van der Kuip on Unsplash

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