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Applying Macrotypography For A More Readable Web Page


  

Any application of typography can be divided into two arenas: micro and macro. Understanding the difference between the two is especially useful when crafting a reading experience, because it allows the designer to know when to focus on legibility and when to focus on readability.

This article focuses mostly on a few simple macrotypographic techniques—with a dash of micro—and on how to combine them all to build a more harmonious, adaptable and, most importantly, readable Web page.

First, some definitions. Microtypography has to do with the details; setting the right glyph, getting the appropriate kerning and tracking, and making stylistic choices such as when to use small-caps. Micro techniques have received a lot of attention recently, as browser makers adopt new CSS attributes that allow for finer control over Web type. Microtypography deals mainly with legibility and can be thought of as the design of letters and words.

Macrotypography focuses on how type is arranged on the page. Most macro techniques have been achievable through CSS for quite some time, but because our understanding of the Web page is changing, the way we use these techniques must adapt. Macrotypography deals mainly with readability and can be thought of as the design of paragraphs and the page.

The Importance Of Readability

For the designer’s purpose, readability refers to the ease with which a body of text can be consumed, and it correlates closely to the reader’s eye strain. This should not be confused with legibility, which refers to the degree to which individual glyphs in text can be discerned. The techniques for creating a great reading experience are complementary to those for creating a great user experience (UX), and vice versa. They also both share the same symptoms of failure. Poor readability on a website can lead to confusion, frustration and ultimately abandonment, while a great reading experience is invisible, supportive and engaging.

As with UX design, every website design would benefit from some measure of concern for readability. For example, text-heavy websites—such as blogs, newspapers and magazines—should uphold readability as a priority, while websites for events and e-commerce might just need to tweak line heights and font sizes. Whatever level of importance you place on readability, you should undertake a continual process of refinement towards an effortless reading experience.

Techniques For Improving Readability

The foundation of great reading experiences on the Web lies in the study of book design. After all, books are where readable typography was honed. Personally, I hold The Form of the Book by Jan Tschichold as the ultimate resource for good taste in book design, and I am certainly not alone.

Many of the techniques we’ll cover here have been adapted for the Web page from lessons introduced in this book. Sadly, the book has been out of print for about 20 years (at least in the US), and a copy can cost around $150 on Amazon’s marketplace. I have created a digest of it, but if you want to read the full text, you could always try your local library or university (which is how I finally got my hands on it).

Now, let’s look at the various macro techniques—and a few micro techniques—to make your website’s content more readable. I have chosen an article that is typical of the kinds of reading experiences users encounter. I have removed the header and some branding elements, but it remains mostly as I found it.

In our example, important content (navigation, advertising, related links) lies on either side of the reading area. For optimum readability, a less obtrusive placement of these elements would be best, but this is not always possible. We will, therefore, not rearrange the layout, but work within it. Here is what we are starting with:

As we learn about each technique, we will apply it to our example. But keep in mind that this exercise is to improve only the reading experience, not the overall design.

Command Your Margins

Margins give the eye room to maneuver. They provide a buffer between the main content and ancillary elements—such as related links and ads—allowing the reader to focus on the text. Beyond this purely functional purpose, margins can also bring deeper harmony to the layout.

Margins comprise negative space; they afford the designer an opportunity to build a relationship between a body of text (the figure) and its surroundings (the ground). As Tschichold tells us, “Harmony between page size and the type area is achieved when both have the same proportions.� Now, the proportions of a page in a book are much different than those of most digital displays (especially ones in landscape orientation), so to adapt this concept to the Web, we can work towards a harmony between our text and its immediate visual container.

In Practice

On our example page, the margins are not very generous. Also, the main content is crammed in between two very loud columns. First, we can add more space to the right of the text, giving the reader room to go from the end of one line to the beginning of the next without being distracted by the secondary content on the right. And adding more margin to the left of the text allows the reader to easily find the start of the next line and to scan the article for topics they are interested in.

Margins can be set intuitively by increasing the amount on each side until the content feels comfortable. Applying this to our article element is easily achieved by adding padding in our CSS (rather than margin, in this case). For now, we will just double the padding on the left and right:

article {
   padding-left: 20px;
   padding-right: 40px;
}

In our adjustment of the margins, we can create still greater harmony between the copy and its surroundings, but first we must visualize an invisible container around the content. This will be our “page� with which to build harmony in the reading area:

The way to create harmonious proportion between text and its container is to give them the same shape. The content should have the same proportions—only smaller—as its containing element. Tschichold surveyed a mountain of book proportions and concluded that the most harmonious proportions for margins are roughly 2:3:4:6 (top:right:bottom:left) for the left-facing page (recto) of a book. Given that we do not have facing pages on the Web, we can make the margins symmetrical and adjust the ratio to 2:3:4:3 by shaving off a bit of the left margin. Web text does not need as much side margins as book text because Web pages do not need to accommodate the reader’s thumbs.

Though they may seem the obvious unit of measure, percentages for padding will only measure in relation to the width of our article element’s container, skewing our top, bottom and side proportions to an inappropriate degree. Therefore it’s best work with padding in ems or pixels until the reading area has the same proportions as its container. To keep things simple, let’s start with 2em for the top padding in our example. After applying our adjusted ratio from above, our article’s padding can be written as 2em 3em 4em 3em or 2em 3em 4em in CSS shorthand. Given the fluid nature of content on the Web, this is just an approximation of Tschichold’s proportions. For a typical body of text on the web—which is taller than it is wide—the margin should be generally less on top, even on the sides, and most at the bottom:

article {
   padding: 2em 3em 4em;
}

We can also move the lead image to the right. This allows the body copy to hold its shape better and allows for even easier scanning of the article. We can break this principle to draw attention to images and figures, of course, but for our example the image is too distracting on the left when placed early in the article.

If we want, we can bring the text forward on the z axis, putting even more focus on our copy and de-emphasizing the ancillary content by creating a visible container for our text. This is a tactic we can easily use in Web design that books do not need:

body {
   background: #fcfcfc;
}

article {
   background: #fff;
   border: 1px solid #eee;
   padding: 2em 3em 4em;
}

Our page already feels more balanced and less intimidating, but we can use more techniques in the body of the text to further enhance readability.

Choose Readable Fonts

Font selection is a micro concern, but it has a tremendous impact on the macro appearance. In Detail in Typography, Jost Hochuli best outlines this interdependence: “In typography, details can never be considered in isolation.�

The font for the body copy should be chosen for its on-screen readability, before any concern for style. The headings and pull quotes are perfect opportunities to flex your typographic creativity, but leave the long runs of copy to dependably readable workhorses such as Georgia, Arial and Myriad, which were all designed for optimal reading on a back-lit screen.

Fonts that are more readable on digital screens typically exhibit the following attributes:

  • Tall x-height;
  • Slightly wider em width, but not condensed or extended;
  • Mostly devoid of style;
  • Serifs for larger type, and sans-serif for smaller type.

All of these rules have exceptions, but they should be your guiding principles when choosing a font for the body copy. Here are some font stacks that I find give some flavor of style, provide appropriate fallbacks and are all highly readable:

In Practice

Let’s apply Myriad Pro to the body text on our page:

article {
   background: #fff;
   border: 1px solid #eee;
   font-family: "Myriad Pro", Arial, Helvetica, sans-serif;
   padding: 2em 3em 4em;
}

Keep It Measured

In setting any block of text, we must consider its measure. Measure is defined by either the number of characters per line or the number of words. I use words because they are easier to count, and I try to follow Tshichold’s suggestion of 8 to 12 words per line. If you base your measure on characters, then 45 to 85 characters per line is ideal. Once the margins and widths have been set, proper measure can be achieved through two attributes in the CSS, font-size and word-spacing.

When deciding on a size, strike a balance between making the font small enough that the reader is not too distracted when jumping to the next line, but big enough that they do not have to lean in to read the text on the screen. For most fonts, 16 pixels works well. Other factors might lead you to making it larger or smaller, but 16 pixels is a great place to begin. As for word spacing, most browsers do a decent job of setting this for you, but if you are having trouble getting an appropriate measure, cheating this attribute slightly either way can be handy.

In Practice

On our page, let’s add a 16-pixel font size, and cheat the word spacing in just a tiny bit to achieve a proper measure (word-spacing is supported in all major browsers). You might instead want to use ems or rems here so that the layout remains flexible whatever the font size set by the user as their default.

Until we set a new line height, our page will look like a jumbled mess, so let’s just look at the code at this point:

article {
   background: #fff;
   border: 1px solid #eee;
   font-family: "Myriad Pro", Arial, Helvetica, sans-serif;
   font-size: 16px;
   padding: 2em 3em 4em;
   word-spacing: -0.05em;
}

Set An Appropriate Line Height

Once the font size is set, you can determine the appropriate line height. On the Web, we work in terms of line height, which by default is an equal amount of space above and below text on a line. Not to be confused with leading in print design, which generally refers to the amount of space below a line of text. The governing rule for line height (and leading) is, the longer the line length, the taller the line height should be. And vice versa: the shorter the line length, the shorter the line height.

Find an appropriate line height by first determining the point at which the ascenders and descenders of the lines of text do not touch, yet the lines are close enough that the reader requires no effort to find the next line. Then adjust until the height feels balanced with the line length. Some may leave the line-height attribute to the browser’s default, while some may set a global line-height on the body element. Both approaches make sense because the line height would then stay proportional to the element’s font size; but both also assume that the line width of the content will stay consistent, which could lead to situations that violate our governing rule.

In Practice

Let’s add a line height of 1.3 ems to our example, using ems so that our line height stays proportional to the font size, and see how the font size and line height work together:

article {
   background: #fff;
   border: 1px solid #eee;
   font-family: "Myriad Pro", Arial, Helvetica, sans-serif;
   font-size: 16px;
   line-height: 1.3em;
   padding: 2em 3em 4em;
   word-spacing: -0.05em;
}

It is important to note that readable line heights can be especially tricky to keep consistent in responsive layouts, as line lengths will vary based on device widths. To solve this issue, Tim Brown has proposed an idea he calls “Molten Leading,� which would allow line heights to increase proportionally based on the screen width. His post links through to a couple of Javascript implementations of this idea. In lieu of Javascript intervention, you can also manually find the screen widths at which the line heights become uncomfortable, use a media query to target that width, and set a more readable line-height in the CSS.

Find The Proper Paragraph Styles

We need to figure out which paragraph style best fits the content. Jon Tan has done a fantastic job of outlining various styles and how to craft them with CSS. The appropriate style for a piece of content varies based on the flavor of the content and the rhythm of the paragraphs. I have written about my preference for using indents, rather than line breaks, when setting long-form text. This helps to keep the flow between ideas, but it can be distracting when the paragraphs are short or the line length is long. Deciding what constitutes the perfect paragraph for your content is up to you.

In Practice

Our page is a news article, where the flow between paragraphs is dictated more by chronology than by ideas, so line breaks are still appropriate. We could easily apply indents, if appropriate, to the paragraphs with one simple CSS rule:

article p + p {
   text-indent: 2em;
}

We specify p + p rather than just applying the rule to all p tags because we want to indent only those paragraphs that follow other paragraphs. Ones that follow headings, images and so on should not be indented.

Instead of indenting, though, we just want to shrink the line breaks a bit so that each paragraph is not so disconnected from the last. For our page, let’s use half of the line height:

article p {
   margin-bottom: 0.5em;
}

Balance The Text’s Contrast

One final consideration for content is text color. Contrast is a major contributing factor in eye strain and so greatly impacts readability. Low contrast between text and background causes more squinting and blinking among readers, a sure sign of strain. Black on yellow has the highest contrast, but we have been conditioned to view this as a sign of warning or alarm, thus increasing anxiety among readers. Black on white is high in contrast, too, but too harsh for extended reading on back-lit screens. For long-form text, I have found dark-gray text (around #333) on a white or light-gray background (no darker than #EEE) to be optimal. This is a gross simplification of color theory to suit the purposes of this article. To learn more about color, Mark Boulton has written a great primer on color theory for the Web; you can also find many great examples in Smashing Magazine’s series on color.

In Practice

Our article already has a white background (serving as a boundary for the margins), set against a wider light-gray background. We should probably keep the white, and lessen the darkness of the text to #444. We can then use #000 on the headings to give them slightly more emphasis:

article p {
   margin-bottom: 0.5em;
   color: #444;
}

article h1 {
   color: #000;
}

The Result

We now have a much more readable page that invites users into the content. We could employ many more techniques across the entire website, but we have focused here on the main content block. has written a great overview of these techniques and more for Smashing Magazine, which will give you a deeper understanding of everything covered here.

With a clean reading experience, people will better absorb the ideas being presented and will undoubtedly come back for more—that is, if your content is worth reading… but I can’t help you there.

Excellent Reading Experiences On The Web

Readability is not a new concept, of course. If you are just discovering what makes for a good reading experience, then congratulations, and welcome to all the discomforts of recognizing cramped and neglected type on the Web. It’s not all pain, though. Plenty of well-considered blocks of content are to be found. Let’s look at a few great ones and a couple that could be great with slight tweaks.

Please note: In the interest of showcasing only the reading experience, we have cropped each page to a scrolled view of the main content.

24 Ways
The reading experience on 24 Ways is quite nice. The text contrast is well balanced, the measure is not too long, and the font size is generous. At all responsive breakpoints, the design is a perfect example of a page with sufficient and balanced margins around the main reading area.

Desktop view

CNN
Long-form articles on CNN are good examples of how readability can work well on news websites. The layout does not show a visible container for the article—which in this case might have been distracting on a page already laden with so much content—but the margins are generous. Also, the line breaks for the paragraph styles are completely appropriate, because most online news stories are collated and updated from many sources and are not linear ideas. The font size (currently 14 pixels for the body copy) could stand to be a bit bigger, though.

Contents
The tablet view of Contents magazine is a wonderful experience all around. The measure is perfect, the line height and font size play together nicely, and the paragraph styles are perfectly suited to the content. The measure does get too long at desktop sizes, but with all of the other factors working so well, the effect on overall readability is negligible.

Tablet view

Desktop view

Elliot Jay Stocks
Elliot does quite a few things well on his website. The measure is right, the font (Skolar) is very readable and set at a comfortable size (16 pixels), and the line height is just tall enough to accommodate the link style. Generous margins create harmony between the main content and its container, while the side margins are uneven, making the page look like the recto of a book and giving the layout a unique character.

Esquire
Most articles on Esquire are great, but the reading experience is merely good. The margins are ample, the font is readable, and the contrast is high. All of these go a long way towards establishing good readability, but a few simple tweaks would make it great. Increasing the right padding would shorten the measure, which is a bit too long as it is. The font size could also be increased by a couple of pixels. And given that most Esquire articles are a linear progression of ideas, I would suggest paragraph indents rather than line breaks.

The Guardian
The design team over at The Guardian pays attention to crafting great all-around experiences. Readability is no exception. Measure, contrast and paragraph styles all work together to create a focused and comfortable reading experience in the midst of what could be an overwhelming amount of content.

A Working Library
A Working Library is one of the best reading experiences on the Web. Every aspect of readability discussed in this article has been well considered and executed. The harmony between text and its container is pitch perfect.

Refining Towards The Ideal

With the examples above, we have tried to show how readability can excel in a few different digital environments: blogs, news websites and online magazines. Some of these website do not have many of the constraints (such as ads and related content) of more commercial websites, so it could be argued that these designs exist in a vacuum, without pragmatic application or real-world pressures. We need these shining examples, though, to help us find the ideal reading experience for each project; and once we know that ideal, we should do our best to reach it.

In a recent talk on “What Is Reading For?� the famous typographer and poet Robert Bringhurst stated, “Books are and have to be utilitarian objects. They have to be used.� The same could be said of Web pages. Ideal reading experiences create better user experiences. Our job as designers is to refine the aesthetic qualities of the Web’s content in order to speed the process of consumption, thereby facilitating deeper understanding. Tired eyes all over the Web are counting on us.

(al)


© Nathan Ford for Smashing Magazine, 2012.


Craft An Irresistible Price By Focusing On Your Users

Smashing-magazine-advertisement in Craft An Irresistible Price By Focusing On Your UsersSpacer in Craft An Irresistible Price By Focusing On Your Users
 in Craft An Irresistible Price By Focusing On Your Users  in Craft An Irresistible Price By Focusing On Your Users  in Craft An Irresistible Price By Focusing On Your Users

Price influences behavior. In order to craft an excellent user experience, the price — and how your users interact with that price — must be central to the development of the product, especially applications. No user will welcome an application if the cost is prohibitive. This makes price every bit as important as design, information architecture and wireframing, and it goes deeper than just getting people to click “Buy.â€� By focusing on users in setting and maintaining a price, you will increase revenue, lower overhead and, most importantly, significantly improve the user’s (read customer’s) experience.

For just about a year now, between designing and developing client’s websites, I have been running a little app that I created with co-workers. In that time, we have launched, added features, raised the price, added more features and just now begun the early stages of marketing the product. So far, we have done all of this without borrowing a cent, and we have managed to at least cover our costs, if not generate some modest profit. I have no doubt that this success comes from our choices of model and price point.

This article is not about “How to price your app.� There are plenty of good resources for learning how to find the right number. Pricing for use is a framework for continually adjusting your price, when needed, to suit your profit goals and the experience of your users.

Nail2 in Craft An Irresistible Price By Focusing On Your Users
Your price is the nail from which you hang your masterpiece. Image source

[Offtopic: by the way, did you know that we are publishing a Smashing eBook Series? The brand new eBook #3 is Mastering Photoshop For Web Design, written by our Photoshop-expert Thomas Giannattasio.]

Me First

In any pricing endeavor, think of yourself first. Many people think that apps have no overhead. They basically believe that “selling an app is free money, pure profit!� (ahem, Mr. Anderson). As a professional who has been running a application for just under a year now, I can tell you, this is patently untrue.

Digital goods and services have a very tangible overhead: time — time to innovate over competitors, time for customer support and time to cultivate your unique point of view. Each of these requires constant effort if you want to succeed. If you cannot afford this time, you will sacrifice your product, and possibly your livelihood.

Keeping the app running is the only imperative in pricing, so first make sure that your price covers your costs. After that, pricing is really a matter of how much you can gain — and not just in profit, although that will affect your bottom line.

User-Centric Pricing

Matt Linderman of 37signals said it best: “Pricing can be usable, too.� I would only add that pricing not only can be but should be usable. Predict (or just ask) what price point would feel reasonable to your target users, and when they will want to pay for your product. You already agonize over how users interact with your product; why not agonize about how they interact with you at so sensitive a time as when money is involved?

With so much being offered for free these days, paying for an app can be considered an annoyance. Ease this pain as much as possible by making it simple for customers to work payment into the flow of their lives. This could be as basic as setting up an automatic payment system, or it could require a complete re-evaluation of your pricing model.

An Attractive Price

Somewhere between covering overhead and your zeal for profit (Go on, admit it), there is a sweet spot of what you can realistically charge for your product. This is where it gets dangerous — and where many tend to undervalue. Set your price too low and you leave money behind that could be used for growth and reinvestment. Too high a price could be an insurmountable barrier to potential customers.

Ask yourself, “Does this price feel right?� Feel plays a major role here, and intuition is the perfect barrier to push against. If the price feels right, the product will feel right. In Human Action, Austrian economist Ludwig von Mises writes that prices are social phenomena. According to him, “the ultimate source of the determination of prices is the value judgment of the consumers.� So, what would a reasonable customer pay for your product?

A Model Tailored to Your Users

A pricing model determines when users pay you. The best model is tied closely to your audience and the way they will use your product. Forcing the wrong model on an app (to increase profitability or just generate more consistent revenue) can cripple the product.

Freelancers, for example, work mostly on a per-project basis, and any solution they may recommend to a client would need to be easily slipped in as a line item on an invoice. A one-time fee would be the most appropriate model in this case. If the freelancer might come back to the app frequently, though, a monthly or yearly fee would be more palatable. Any cost incurred by the customer must be exceeded by the return in both value and frequency of use. If the app comes with a monthly fee, then users should feel like they are getting their money’s worth every month.

Barber in Craft An Irresistible Price By Focusing On Your Users
Prices are fluid. Gas, groceries, electronics and many other products fluctuate in price, and consumers accept this as much as manufacturers embrace it. Image source

Be Flexible

If you feel your price is already too low, raise it. Too high? Drop it, and be a hero to your users. Recently, we raised the price of our app by more than 50%, and I kept a close eye on our stats for the months around the change. Comparing the time frame one month before to the month after, we saw a loss of 17% in number of sales, but a gain of 9% in revenue. Same effort, same overhead, but now more profit to reinvest in support and innovation.

Prices are fluid. Gas, groceries, electronics and many other products fluctuate in price, and consumers accept this as much as manufacturers embrace it. When accompanied by new technology, the price of a high-end television is ridiculous, but the reason is not that the perceived value is so high. New technologies require new production methods, new parts and much more customer service, all of which add to overhead. Early adopters recognize this and are willing to pay the premium. New apps meet similar demands for support and marketing, and the pricing should bend to these needs.

The “U� In Usable

Your price is a workhorse. It can help you solve problems before you ever set up a help desk. It can stymie the competition and even do some marketing. It sets expectations for your product the moment it is introduced, and it continues to work on your behalf (to your benefit or detriment) throughout the entire user experience.

Support Where You Need It

Very early on in the development of our app, we understood that pricing was key to our internal operations, especially support. Our small shop did not have the resources to deliver the kind of support expected of a high-priced app, so we set an initial cost that reflected the investment of time we could afford. This lowered user expectations and allowed us to run our customer service sustainably. As the product grew stabler through revision, and therefore more profitable, we were able to raise our price to more accurately reflect what we considered to be its true value.

Your price determines how demanding or forgiving the person at the other end of the support line will be. Assess your resources and what you can realistically cover. Then, modify your price to fill gaps in service that you cannot afford to offer. Or if you have the manpower, raise the price to reflect the added support time your team can deliver.

Protection Money

If you’re selling to other developers, would they rather improvise their own solution? Would pirating your product be easier for them? Dismissing this possibility on purely moral grounds ignores the free nature of the Web. Look at peer-to-peer sharing: as soon as Apple and others eliminated the arcane barriers of music sharing, people were willing to ignore their compunctions about pirating. Only then did the issue become a question of morals.

Your price protects your product. Choose a price that is easier to pay than to circumvent by stealing or hacking. This frees you to focus on making an excellent product, rather than policing deviants.

The Loudest Voice

Price can market a lot for you. With a lower price, whatever income you lose, you make up for in word of mouth. People love to brag about doing things cheaper and more efficiently. With our product, we set a low price because we deliberately excluded many of the features offered by higher-priced competitors. Our perspective is that simplicity rules, and that point of view is demonstrated in our pricing.

A higher price, on the other hand, could position your product as the market leader and make it more palatable to a wider audience. The majority of people want to pay up to a 30% premium for the leading product on the market, according to Keith Moore, author of Crossing the Chasm. A higher price sets expectations for better service and a better quality of experience.

Pricing At Work

Plenty of great, usable prices are out there. There are also many prices that users barely tolerate. Let’s explore both (but mostly the former).

Campaign Monitor

Cm-pricing in Craft An Irresistible Price By Focusing On Your Users

We wanted a model that was as simple as possible and didn’t require any commitment. For a product like ours, the first-run experience is critical for converting an interested party into a long-term customer. Pricing (and especially requiring credit-card details) can add a lot of friction to this process.

— David Greiner, co-founder of Campaign Monitor

Campaign Monitor’s pricing is as simple as it gets. It provides no barrier to entry and is completely transparent. By building a model around low one-time fees, Campaign Monitor’s product suits the needs of everyone from freelancers to large corporations.

MacRabbit’s Espresso vs. Adobe’s Dreamweaver

Price-compare in Craft An Irresistible Price By Focusing On Your Users

Aesthetics aside, Espresso’s price feels simple. Dreamweaver’s forked pricing adds complication, and the $200 gulf between an upgrade and the full product suggests a bloating of price and possibly features. Both companies offer a trial, which is essential to demonstrating value to new customers.

37signals’ Basecamp

Basecamp-pricing in Craft An Irresistible Price By Focusing On Your Users

Pricing for 37signals’ Basecamp feels right for the audience: professionals. It may be a little steep for individuals who want to organize a group conversation, but a free plan is offered (though heavily de-emphasized). Basecamp is a product that customers use every day, so a monthly plan feels worth the cost. I should know: I have been using it for seven years.

Think Vitamin Membership from Carsonified

Thinkvitamin-pricing in Craft An Irresistible Price By Focusing On Your Users

Whether the experience is understandable and fair will determine whether the user signs up, so it’s the most important thing. It sets the “value” for the user. It prepares them for what kind of quality they will be getting. The higher the price, the more they expect.

— Ryan Carson, founder of Carsonified

The Think Vitamin membership gives users a good understanding of how price aligns with perceived value. In a tiered system, each level should be tied to cost, whether it be in the form of support, bandwidth, memory or, in this case, proprietary information.

Typekit

Typekit-pricing in Craft An Irresistible Price By Focusing On Your Users

Typekit is a great product at a very reasonable price, but it comes with unnecessary inconveniences. By tying recurring costs to domains, it makes for difficult interfacing with project-based design work. This renders the product useless for designers who want to use great typography but chafe at the thought of burdening their clients with the cost of fonts or absorbing the cost themselves for clients they may never work with again. Typekit greatly alleviates, but doesn’t solve, this by offering unlimited domains in the “Portfolioâ€� option.

If You Know User Experience, You Know Pricing

Pricing is merely estimation, our best guess at the perceived value of our offering. But this does not mean that we should do it blindly. To quote von Mises again, “All prices we know are past prices.â€� According to him, prices never reach a final state of equalization. As long as people continue to grow and change, so will their behavior, and so will our markets — just as our products and their interfaces do.

Focus on your product and its target audience. Work towards pricing that makes cents for you and sense for your users, and continue to refine it to show that you understand and respect your current customers. Do not shy away from intuition or change. Set a price with confidence, knowing that you can adapt as needed.

Usability is relevant beyond the screen; it reaches as far as a user’s wallet. You’ve already honed the skills to create great experiences. Now apply those same skills to crafting a price and model that balance your product’s needs with the expectations and behavior of your customers.

(al)


© Nathan Ford for Smashing Magazine, 2010. | Permalink | Post a comment | Add to del.icio.us | Digg this | Stumble on StumbleUpon! | Tweet it! | Submit to Reddit | Forum Smashing Magazine
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