BlogmyQuery – BMQ

Customer relations remain one of the most important facets of running a hotel business in 2024. Since more than 60% of all bookings happen online, establishments need to make this process more comfortable for clients without overworking employees or spending too much on client service. This is where conversational AI solutions come into play.

Over 700,000 hotels worldwide already use them to handle various mundane processes. The hospitality industry’s increased interest in these products will contribute to growing the conversational AI market, which is expected to reach $73,05 billion in 2033. Our article covers the main use cases, benefits, and examples of these products.

What Is Conversational AI?

This is an umbrella term for software solutions capable of having conversations with users. They can be used for research and entertainment purposes and, in a business environment, fill some of the roles that were typically for employees only. These products use natural language processing and machine learning technologies to work with text and speech input. 

Large language models such as Llama and GPT are another important component of such tools as they provide the knowledge base for conversational tools. In many cases, LLMs use data scraped off the internet to answer various questions. AI software engineers can narrow down their knowledge and tailor the products for specific businesses and industries.

What makes AI-based products particularly helpful for commercial use is their capacity to self-learn. They handle themselves better the more they talk to people, and have vast databases of similar scenarios to draw from. These tools have long become a part of organizations working in healthcare, education, and finance.

How Hotels Use Conversational AI Products

Chatbots and other types of conversational tools have long been used as an alternative to managing large customer support teams. In the hospitality industry, organizations use them in several different areas of business, resulting in higher efficiency and profits.

1. Supported booking journeys. AI-based helpers offer comprehensive assistance during the reservation-making process. These tools suggest suitable accommodation options and offer discounts, and deals, making the experience more tailored.
2. Check-ins and check-outs. Kiosks that use artificial intelligence allow hotel customers to check in and out without waiting in lines. However, most establishments use mobile apps with conversational AI features to handle these operations and provide electronic receipts and room access codes.
3. Daily hotel operations. Conversational AI tools help businesses in the hospitality industry handle mundane tasks more efficiently. They help coordinate staff activities, manage maintenance requests, and manage inventory levels, ensuring timely restocking and reducing waste.
4. In-room services. At some hotels, guests use AI-based virtual concierges to get local information and order housekeeping or room services. These products also provide weather updates and news and answer frequently asked questions. In some cases, they even play music like Amazon Alexa.
5. Tailored promotional campaigns. Hospitality businesses that work with conversational customer helpers have more effective ad campaigns. They know when people usually book reservations, their accommodation preferences, and other details that are used in marketing campaigns.

Why Hotels Invest In AI Solutions?

Increasingly, hotels, hostels, and other businesses in this industry are using these solutions due to AI technology’s inherent self-learning ability, accuracy, and speed. These features make it easier for smaller establishments to function well without a large customer support force and improve several other areas of the client experience.

1. 24/7 service. Chatbots and other tools that work around the clock ensure that hotel clients get the necessary information whenever they please. They can be made available through mobile apps or website widgets, leading to a better experience at all stages of the stay.
2. Increased revenue. Utilizing chatbots and assistants improves hospitality establishments’ income. Their personal touch, recommendations, and upselling capabilities increase the chances of positive reviews and recurring customers.
3. Multilingual communications. Modern conversational AI tools help hotels engage with a global customer base as they can work with different languages. Solutions built using ChatGPT’s technology even converse with people in Arabic and Chinese.
4. Personalized experiences. The information gathered during their conversations with helpers and chatbots lets hotels provide a more unique experience without extensive additional research. Establishments that know what their customers love to eat or when they usually wake up have higher chances of forming long-time clients.
5. Up-sell and cross-sell opportunities. Chatbots and assistants learn about client preferences the more bookings they make. This knowledge allows them to effectively sell additional products, such as dinner reservations and airport pick-ups.

Best Examples Of Conversational Helpers In Hotels

The use of these AI-based tools doesn’t just bring theoretical benefits to members of the hospitality industry. Several hotel chains and brands already use these tools to their maximum effect in their daily work.

1. Accor Hotels

This chain has been using a conversational AI solution called ChatBotlr since 2017. The AI-based product helps customers during their stay at one of Accor’s 5,584 locations. This chatbot works on mobile devices, offers information about hotel amenities, and can be used to order services. People also rely on the product to find out about local places of interest, such as shops, cafes, and museums.

2. Caesars Entertainment

Since 2018, Caesars Entertainment hotels have been using its AI-based Ivy solution. The conversational helper makes the stay of the establishment’s clients more comfortable by assisting with restaurant reservations and booking rooms. It also helps out with ordering room service and making housekeeping requests.

3. Hilton Hotels & Resorts

The world-famous Hilton hotel chain uses several products powered by artificial intelligence in its daily operations. In 2016 it unveiled Connie, a robot concierge that’s built using IBM’s Watson technology. She provides information about dining options, hotel services, and local sights. Hilton clients also interact with a customer service chatbot on its website and app to get information about common problems and make reservations.

4. Marriott International

Chatbots and virtual assistants can be found on this chain’s website and mobile app. These solutions help Marriott clients to get answers to common questions and book their reservations at various hotels. Advanced AI algorithms allow the tools to offer personalized recommendations. The company is also working on an in-room voice assistant for its guests.

5. Wynn Las Vegas

This Nevadan hotel decided not to invent the wheel and simply added Alexa-powered Echo devices to its 4,748 guest rooms. Perhaps the hotel felt that it was cheaper to spend thousands of dollars on the upgrade instead of building a conversational tool from scratch. People who stay at the Wynn in Las Vegas use the products to play music, control room settings, and learn about hotel services.

What The Future Holds For the Use Of AI Solutions In Hospitality

In the past couple of years, conversational tools have been continuously improving in both their quality and functions. This happens thanks to advancements in large language models such as GPT, Claude, and LLama. These components make chatbots and assistants more accurate and capable of handling complex conversations.

For the hospitality industry, these advancements mean more than chatbots and assistants being able to provide more precise responses. The booming market for open-source LLMs also means cheaper and faster development. As the technology behind them becomes more widespread and available, more businesses will use it to gain a competitive advantage.

The upcoming years will also see products that offer an even higher level of personalization. As AI algorithms become more nuanced, they will be able to identify client behavior and preferences even better. Things like predictive services, anticipatory assistance, and tailored recommendations will become more unique per customer, leading to better satisfaction.

Final Thoughts

Like many technologies, conversational AI has found its audience first among the giant chains that can afford its development and integration. However, the latest developments in this field demonstrate that products based on this technology will become a more common site worldwide, making the hospitality industry more automated and improving its figures.

Featured image by The Anam on Unsplash

The post Conversational AI And The Future Of The Hospitality Industry appeared first on noupe.

If you’re like a lot of small-business owners, you’re still recovering from the stress and chaos of tax season. If you gathered documents at the last minute or received a bigger bill than you expected, you were probably as much a victim of your lack of preparation as you were of the IRS.

There’s a better way to handle your small-business taxes. It involves a mix of common sense, solid year-round financial planning, professional tax prep, simple document tracking, and staying on top of the latest changes in the tax code. 

Here are eight easy tips for small businesses to navigate tax season with ease. 

1. Use a professional

Americans have a pretty pessimistic economic outlook in 2024, even though the economy is actually improving. As a result, many business owners are trying to pare back their expenses. One of the first services to go is often the tax accountant because many small-business owners think they can do their business taxes themselves. 

This might be true, but it doesn’t mean it’s a great idea. Having a professional handle your tax prep is actually one of the most valuable professional services that a small business can buy. A good tax pro will not only prepare your taxes at tax time, but he or she can also help you get your paperwork in order year-round and make sure you’re using proper accounting practices. 

Even if you have some kind of professional expertise that would enable you to handle your business taxes yourself, you need to consider if the time you’d spend on your taxes would be better spent on the core functions of your business. 

2. Don’t wait until the last minute

Doing your taxes isn’t something you do once a year. It’s a year-round concern. You should be tracking all your expenses, receipts, and financial documents throughout the year, as well as actively carrying out tax-planning strategies. Do this right, and you’ll be able to navigate tax season without all the stress. 

On the other hand, if you let bad spending habits from your personal life spill over into how you run your business, you’re setting yourself up for a rough tax season. Gathering and organizing all your invoices and receipts is a frustrating and time-consuming process, and it’s inevitable that you’re going to cost yourself money by losing out on key tax deductions. 

3. Use last year’s blueprint

If this is your first year as a small business, you’re going to essentially start from scratch at tax time. In subsequent years, though, you can use that strategy as a blueprint if it worked well. Get the same documents together, and then ask yourself — or your tax accountant — what’s changed and then go get those documents. Rather than starting at zero every year, this is an easy way to cover the basics and can save you a lot of hours. 

4. Keep your team in the loop

If you’re serious about tax planning, you should check in with your tax accountant once a quarter. This has a variety of benefits. One, it will force you to put together a preliminary financial statement that will include your profits and losses, as well as your main expenses. This gives you and your tax pro a snapshot of your business and is a great opportunity for course corrections. Some small businesses even prefer to handle their bookkeeping on a quarterly basis, so you’ll reconcile your books four times a year. 

Second, it gives your tax accountant a preview of what they’ll be handling at tax time. This is especially important if you’re expanding or if your major assets are changing. 

Third, it’s a chance to talk about your current tax strategies, such as the deductions you’re targeting and if they’re compatible with the trajectory of your business goals. Touching base throughout the year is the best way to avoid getting hit with unpleasant surprises at tax time.

5. Don’t overlook obscure credits and obligations

The tax code changes constantly, so make sure you and your tax pro are on top of the latest changes that affect your small business.

For example, you could be eligible for lucrative tax credits related to energy efficiency or hiring. Make sure you’re exploring these possibilities. 

Another area of recent change is the use of remote workers. If you have remote employees, you’ll need to make sure you’re in compliance with all the state and federal tax obligations related to them, which can often be counterintuitive. 

6. Send your invoices

Outstanding payments can be frustrating, especially if you get hit with a big tax bill. Try to collect your unpaid invoices ahead of tax time so you can wrap up all the loose ends from the previous tax year. Consider using accounting software that sends automatic payment requests so you don’t have to spend your time chasing down payments. 

7. Use separate accounts

Maintain strict separation between your business and personal accounts throughout the year. Put your business expenses on your dedicated business credit card or checking account only, and never use those accounts for your personal expenses. 

This will make your accounting much easier because your expenses will already be separated. It also sends the right message to the IRS, which might be assessing whether your business is run for profit or as a hobby — a distinction that can have profound implications on your business’ tax status.

8. Set aside a surplus or open a line of credit

Part of tax planning is planning how to pay your taxes. The reality is that no matter how carefully you conduct your bookkeeping, you could be in for a surprise at tax time. Experts suggest setting aside at least 10% more than you think you’ll need for taxes in case you’re hit with an unexpectedly high tax bill. 

If there’s any doubt about having sufficient cash on hand at tax time, open a business line of credit ahead of time. This way, your tax bill won’t adversely affect your cash flow, and you’ll have access to money that you can use to pay your taxes or for other business expenses. 

Featured Image by Kelly Sikkema on Unsplash

The post How Small Businesses Can Navigate Tax Season With Ease appeared first on noupe.

Businesses today have so many ways to reach their audience. From viral social media ads and influencer partnerships, to good old-fashioned print ads, the possibilities are virtually endless.

The problem is, more marketing channels doesn’t necessarily equate to more customers. With so many ways to market, it’s all too easy for your efforts to become spread too thin, leading to your brand voice getting drowned out.

That‘s where full-funnel marketing comes in. It’s a marketing approach designed to cover every brand touch point in the customer journey, making sure nobody falls through the cracks.

What is Full-Funnel Marketing?

Full-funnel marketing involves creating content for every stage of the marketing funnel. 

It’s based on the understanding that the customer journey through a marketing funnel isn’t usually a straight line, but more like a maze of interconnected touch points across a variety of channels.

The aim of a full-funnel strategy is to connect these touch points, providing a clear path that leads potential customers to making a purchase with your brand, regardless of the journey they took along the way.

How is Full-Funnel Marketing Different to Other Marketing Strategies?

Full-funnel marketing is a comprehensive approach to marketing, focused on guiding potential customers through every stage of the buyer’s journey, rather than honing in at one particular stage. Here are a few of the key differences between a full-funnel approach and other marketing approaches.

	Full-Funnel Marketing	Other Marketing Approaches
Coverage	Covers the entire buyer journey, from awareness to post-purchase engagement.	Often focus on specific stages of the buyer’s journey, e.g. lead generation, customer retention etc.
Targeting	Different segments of the audience are targeted with different messages based on their current position in the funnel.	Messages are more generalized for use across the entire funnel, or, specific messages are developed for one stage, not every stage.
Integration	Multiple marketing channels are integrated to ensure full coverage across the entire funnel.	Efforts are often focused on one channel, e.g. social media platforms, with less thought given to how they can work alongside other channels.
Metrics	Multiple metrics are used together to track performance across the entire funnel.	Individual metrics are often prioritized to assess performance at one key stage of the funnel.

Benefits of Full-Funnel Marketing

• The ability to reach a wider audience, increasing the likelihood of finding potential customers.

• More effective marketing materials and relevant calls-to-action that speak to customers at every stage of the buyer’s journey, boosting customer engagement and conversion rates.

• A consistently positive customer experience that boosts brand loyalty and advocacy.

• Increased momentum as customers journey through the sales funnel, reducing the likelihood of customer churn.

• Better ROI than other marketing approaches; studies show full-funnel marketing provides up to 45% higher ROI than single-funnel approaches.

Crucial Elements of A Full-Funnel Marketing Strategy

Customer Journey Mapping

Mapping the journey a customer takes through your sales funnel allows you to more accurately plan for how you’ll meet them at every stage. You’ll be able to better anticipate the questions or concerns prospects may have, and generate marketing materials that address them in advance.

Customer journey mapping will also identify key moments where a prospect is likely to commit to a purchase, or fall out of the sales funnel. This allows you to focus on these points when they arrive to maximize your chances of success. 

Audience Segmentation

Customer segmentation allows you to tailor messages specifically to the different groups, giving you a greater chance of success. Customers could be segmented based on:

• Demographics e.g. age, gender.
• Geographic location.
• Customer behavior, e.g. previous products viewed.
• Likelihood to convert.

Developing Buyer Personas

Once your audience is segmented, you should strive to develop buyer personas for each individual segment. This is a general overview of what the average customer in each segment looks like, including their behaviors, concerns, and needs.

Developing these personas gives you a snapshot into the psyche of each different type of prospect, allowing you to develop more personalized marketing materials that speak directly to them.

Multi-Channel Marketing

Modern customers are spread across a wide variety of channels. The more channels you utilize, the higher the chances you’ll meet your target customers. Marketing channels you could consider expanding into include:

• Email marketing.
• Print adverts, e.g. magazines, newspapers.
• Radio adverts.
• SEO (Search Engine Optimization).
• Social media.
• Content marketing.
• Affiliate marketing.

Image Sourced from Gartner

Be sure to remember that marketing efforts should be customized for the channel they appear on, just as they should be customized for the buyer persona they’re targeted to. For example, social media adverts tend to be less formal than newspaper or magazine adverts.

Additionally, considering the significance of online presence, ensuring a user-friendly website through effective web design is paramount. A well-designed website not only enhances customer experience but also plays a crucial role in establishing credibility and trust with potential customers across all stages of the funnel.

How to Implement a Full-Funnel Marketing Strategy

Top of the Funnel

The main aim at the top of the funnel (TOFU) is to introduce your target audience to your products and services, ideally beginning to build the trust that will lead to a conversion further down the line.

One of the main ways this is achieved is by building brand awareness. There are a number of key ways you can achieve this: 

• Optimizing your content output to generate organic traffic to your website, (a SaaS content management provider or similar service may be able to help).
• Utilizing paid advertising through TV, radio, social media, and print.
• Developing a content marketing strategy that includes informative blog posts and articles.
• By building a social media presence through engaging content on platforms like Instagram, Facebook, X (Twitter), and LinkedIn.

Additionally, it’s important to actively promote your website across various channels to ensure maximum visibility and traffic generation.

The top of the funnel isn’t the place to push too hard for a sale; the aim is to inform, not persuade at this point. You can meet as many customers as possible by spreading your marketing materials to all the channels your target audience can be found, informed by your buyer personas.

Middle of the Funnel

The main aim in the middle of the funnel (MOFU) is to get your target audience to seriously consider you as a purchase option, partly by highlighting what sets you apart from your competitors.

It’s useful to establish yourself as an authoritative brand in your industry at this point; one who can be trusted and knows what they’re talking about. There are a few ways this can be achieved:

• Attending events and trade shows, which are a perfect place to meet your target customers and show off your products.
• Developing thought-leadership content for publication on relevant blogs and websites in your industry and beyond, showing that you’re at the cutting edge of your industry.
• Offering demos and product trials shows interested parties first-hand how they can benefit from your products and services.
• Promoting positive reviews and testimonials shows your audience how successful others in their position have been with your help.

The middle of the funnel is also the perfect place to position yourself as an industry leader, showing off what makes your business a cut above your competitors. There are a few ways to achieve this:

• Publishing comparison content that highlights the differences between your solutions and those of your competitors, without appearing too ‘salesy’.
• Hosting webinars allows you to give prospects an educational experience in a manner that’s convenient to them.
• Develop content that targets middle of the funnel keywords. This is useful for establishing better rankings on SERPs (Search Engine Results Pages) among an audience that’s still considering their options and looking to learn more, (look at some SaaS SEO studies for a look at how this can help).

Image Sourced from blog.hubspot.com

Bottom of the Funnel

Prospects who’ve reached the bottom of the funnel (BOFU) are close to closing a deal. Your aim now is to get them across that finish line.

You need to remove as many obstacles to purchase as possible at this point, employing marketing content that cements your brand as the perfect choice. You can achieve this by:

• Offering coupons and discounts in your email marketing for prospects who are teetering right on the dodge of making a purchase.
• Utilizing behaviorally-triggered content, such as cart abandonment emails offering free shipping, to prevent any prospects slipping through the net at the last moment.
• Using clear calls-to-action in your marketing materials, encouraging prospects to make a purchase, or directing them to a landing page designed to give them that final push.
• Create a customer portal to allow prospects to easily navigate through their purchase journey, access account information, and manage their transactions. 
• Focusing on personalized content that reinforces a positive relationship with your prospect and keeps them engaged right to the end.
• Crafting compelling landing page content that addresses any remaining concerns, showcases testimonials or success stories, and provides a seamless path to conversion.

Monitor Results

Of course, the process of full-funnel marketing continues even after the customer has made their way through the marketing funnel. It’s crucial to measure the performance of your efforts, so you can determine how successful they’ve been, and identify any potential improvements that could improve your chances of success next time.

Metrics to track include:

• At the top of the funnel – keyword rankings, website traffic, impressions.
• In the middle of the funnel – webinar attendance, content downloads, mailing list subscribers.
• At the bottom of the funnel – customer acquisition cost, conversion rate, custom retention.

Capture Every Conversion With Full-Funnel Marketing

Full-funnel marketing ensures that you’re speaking to your customers at every stage of their journey, making sure no lead slips through the cracks.

By prioritizing targeted messaging and an integrated approach to marketing, full-funnel marketing widens your audience reach, boosts engagement, and fosters lasting customer loyalty. All of this ultimately adds up to offering a superior return on investment. 

Implementing it successfully often involves meticulous planning, including customer journey mapping, audience segmentation, and personalized content creation, as well as monitoring crucial marketing metrics throughout.

The investment is well worth it, though, with full-funnel marketing offering a roadmap to success in a competitive business landscape.

Featured Image by Scott Graham on Unsplash

The post How to Turn Visitors Into Loyal Customers With Full-Funnel Marketing appeared first on noupe.

ChatGPT is a pretty impressive tool. Marketers use it in multiple ways, from writing blog posts to drawing meaningful insights from data with AI SEO tools.

Of course, when use ChatGPT to write for you, it might not use the tone and style that you use. Or, maybe the tone and style is fine, but ChatGPT misses to add important information that is needed to perform the task adequately. 

Thankfully, there are ways to train ChatGPT to use your writing style or data. On this page, we will cover the most accurate ChatGPT data training techniques.

The Role of Training Data

The training data forms the base for ChatGPT. It is crucial in fine-tuning the model and influencing how it responds.

By training ChatGPT with your specific data, you can customize the model to meet your needs and make sure it aligns with your target domain and produces responses that connect with your audience.

Although the training data shapes the model’s responses, the architecture of the model and its underlying algorithms are also key factors in how it behaves.

How to Train ChatGPT with Custom Data using OpenAI API & Python?

Follow the steps below to learn how to train an AI bot with a custom knowledge base using ChatGPT API. 

? Remember that this method requires knowledge and experience of coding, Python, and an OpenAI API key. 

Step 1: Install Python

Check if you have Python 3.0+ installed. If you don’t have Python on your device, download it.

Image Source

Step 2: Upgrade Pip

Pip is a Python package manager (a system that automates installing, configuring, upgrading, and removing computer programs). The new version of Python comes with pip pre-packaged. 

But, if you use the old version of Python, you can upgrade it to the latest version using a command.

pip3 install –upgrade –user <package-name>

Step 3: Install required libraries

Run a series of commands in the Terminal application to install the required libraries.

First, install the OpenAI library.

PIP3 INSTALL OPENAI

And GPT Index (LlamaIndex)

PIP3 INSTALL GPT_INDEX

Then install PyPDF2, which will allow you to parse PDF files. 

PIP3 INSTALL PYPDF2

Finally, install Gradio, which will help you build a basic UI, allowing you to interact with ChatGPT.

??PIP3 INSTALL GRADIO

?Tip: You will need a code editor tool to edit and customize the code. You can use code editors like Notepad++ or Sublime Text according to your needs.

Step 4: Get your OpenAI API key

An OpenAI API key is a unique code that developers use to access OpenAI’s models via the API. This key helps confirm who is making the request and monitors their usage.

To get your OpenAI API key, log in to your OpenAI account & choose the API option.

From the left navigation menu, select API Keys.

Choose Create new secret key, which will generate a new API key for you. You should copy and paste it into a code editor. Note that after being generated, the secret API keys are not displayed.

Step 5: Prepare your custom data

Create a new directory named ‘docs’ in your system. Place TXT, CSV, or PDF files inside it.

Remember the token limit for free accounts in OpenAI, as more data will use more tokens.

You can add all the files you need to prepare your custom data in this directory.

Step 6: Create a script

Now, you will have to create a Python script to train ChatGPT using custom data. To create the script, use a text editor.

Write the necessary code and create a new page to enter the code. Add the OpenAI key to the code. Save the file in the same location that you have in your “docs” directory with the extension ‘app.py.’ 

Here is the code that you can copy and paste into your code editor.

from gpt_index import DirectoryReader, VectorIndex, LanguageModelPredictor, QueryHelper

from langchain.openai import LanguageModel

import gradio as gr

import os

# Set your OpenAI API key here to enable language model access

os.environ["OPENAI_API_KEY"] = 'your_openai_api_key'

def build_search_index(source_folder):

    input_limit = 2048

    response_length = 1024

    overlap_size = 30

    segment_limit = 500

    # Initialize helper to manage input and output configurations

    query_helper = QueryHelper(input_limit, response_length, overlap_size, segment_limit=segment_limit)

    # Set up the language model predictor with specified parameters

    model_predictor = LanguageModelPredictor(

        language_model=LanguageModel(temperature=0.7, model_name="text-davinci-003", max_tokens=response_length))

    # Load and process documents from the specified directory

    documents = DirectoryReader(source_folder).read_files()

    # Create an index with processed documents to facilitate search

    search_index = VectorIndex(documents, model_predictor=model_predictor, helper=query_helper)

    # Save the created index to the disk for later use

    search_index.persist('search_index.json')

    return search_index

def query_chatbot(user_input):

    # Load the pre-built index from the storage

    search_index = VectorIndex.load('search_index.json')

    # Generate a response based on the user input using the loaded index

    answer = search_index.search_query(user_input, mode="concise")

    return answer

# Setup the Gradio interface

interface = gr.Interface(

    fn=query_chatbot,

    inputs=gr.inputs.Textbox(lines=7, placeholder="Type your question here..."),

    outputs="text",

    title="Custom AI Assistant"

)

# Build index from the documents directory

index = build_search_index("path_to_documents")

# Launch the application with sharing options enabled

interface.launch(share=True)

Step 7: Run the Python script in the “Terminal”

Use the terminal to go to the directory where docs and app.py are located. Run the following command:

PYTHON3 APP.PY

Now, it will start to train your custom chatbot based on the data in your ‘docs’ folder. 

Depending on the amount of data you include, it might take some time. A local URL will be provided after training, where you can test the AI bot using a simple UI.

The AI bot will respond according to your added script when you ask questions.

Keep in mind that both training and asking questions will consume tokens.

All done now!

In Conclusion

Following the steps outlined in this article, you can start using your own data to control ChatGPT’s answers and create a unique conversational AI experience. 

Remember to get reliable data and successfully tweak your model. Always keep in mind the ethical factors when you train ChatGPT, and opt for a responsible attitude. 

There are enormous possibilities of combining ChatGPT and your own data, and you will see the innovative conversational AI chatbot you will create as a result.

Hope you start achieving your marketing goals by training ChatGPT on your own data!

Featured image by Solen Feyissa on Unsplash

The post A Marketer’s Guide to Training ChatGPT appeared first on noupe.

Today’s workplace can often feel demanding. Technology has made life easier in many ways, but it’s also created greater and faster expectations, leading to an increase in workplace stress. That stress impacts everyone in the working world, including leaders and their teams. 

Unfortunately, stress can wreak havoc on a workplace environment and the overall well-being of employees. Finding ways to reduce stress at work will not only benefit your team’s mental and physical health, but it will also help to boost team morale, productivity, and overall success. 

When you focus on stress reduction, you’ll create a work environment that people actually enjoy. That can help with longevity, retention, and recruitment later on. 

Finding stress-reduction solutions for the workplace doesn’t have to be a stressor, itself. By prioritizing some tips, techniques, and changes, you can create a happier, healthier workplace while reaping the benefits as a business. 

Why Is Stress So High? 

There are plenty of factors that can contribute to stress in the workplace. Some are professional, some are personal. The reality is that you never really know what’s going on in someone’s personal life that could be causing them to feel overwhelmed or anxious. When they come into a workplace environment that is stressful, chaotic, or toxic, they could end up burning out quickly. 

Not sure what could be causing low morale within your business? Some of the common factors include: 

• Disconnection
• Micromanagement
• A lack of collaboration
• Exclusivity
• Lack of feedback

Employees who feel overworked and underappreciated are also more likely to be stressed. An overworked employee who isn’t being recognized is more likely to experience burnout. Unfortunately, that can create a sort of vicious cycle. The more burned out an employee feels, the less likely they are to feel passionate about their work. Productivity and morale will suffer, and so will your business.

Are you piling too much on your team? Are you looking over everyone’s shoulders more than you should? Take a look at your own potential stressor contributions to determine what should be changed first. 

How Stress Affects Your Business

Not only can the factors listed above create more stress, but they can end up causing low team morale. That leads to unhappy, unsatisfied employees, and a business that might end up struggling because no one is motivated to do their work. 

Too much stress in the workplace can also lead to human error. Mistakes and setbacks are bad for business, of course. But, more importantly, employees who are on the brink of burnout due to stress are more likely to make mistakes that could get them hurt. Stress management is essential for reducing the risk of workplace accidents. Too much stress can cause your team to become distracted, and it can lead to miscommunication and even increased absenteeism. The last thing you want is sick or injured employees because they’re under so much pressure.

Finally, you have to consider productivity. When you feel stressed, what do you accomplish? Probably not much. So, you can’t expect your team to meet deadlines or put out their best work when they’re feeling overwhelmed with stress. Pay attention to your employees and their workload and productivity. 

If you’re noticing things like a lack of energy or focus, constant worry, or reduced creativity, consider it a red flag. They might need less work, more flexibility, or different responsibilities. Keep in mind that stress from work could also be impacting their personal lives, creating negative changes to their personalities and disrupting their work-life balance. 

What Can You Do?

Recognizing that there’s a stress issue within your workplace is the first step toward making a cultural change within that environment. The next step is addressing the problems contributing to that stress. If you’re not sure how to address workplace stress, try implementing some of the following steps: 

1. Provide education on stress management to employees
2. Create and foster a supportive work environment
3. Encourage open communication
4. Promote a healthy work-life balance

Don’t hesitate to talk to your team about how they’re feeling and what their sources of stress might be. By making it a point to check in with everyone, individually, your employees are likely to feel more comfortable opening up. Not only will they share their struggles, but they might be able to give you actionable insight into what you can do to help. Some of the easiest ways to reduce stress in the workplace quickly include offering greater flexibility, promoting mental well-being, and providing workplace wellness programs. 

A wellness program can be very specific depending on the needs of your workplace. But, corporate wellness programs typically include things like fitness and health initiatives – including mental health. That might include insurance plans that cover therapy or counseling. You might even connect with local mental health organizations to provide resources to your employees when they’re needed. 

Again, consider asking your employees what would be most beneficial to their well-being. Some might suggest something as simple as more flexibility or more time off. Those are easy “fixes” that you can implement right away. While you might think more flexible schedules would lead to lower productivity, it’s usually the opposite that’s true. 

When your team is well-rested, happy, and they feel valued, they’re more likely to get more work done and take a lot of pride in what they’re doing. When you take those suggestions into account and actually include them as part of the program, your team will feel heard, understood, and appreciated. 

When you’re an advocate for a low-stress workplace, you will quickly gain a positive reputation in and out of the office for having a positive company culture. That can benefit your business and your bottom line more than you ever thought possible. A positive company culture can pave the way for increased job satisfaction, improved collaboration, a better company image, increased productivity, and, of course, reduced stress on employees. 

If you’re in a leadership role, consider it your responsibility to better understand the sources of stress in your workplace, so you can take quick and active steps toward reducing them. Your team will benefit, your business will benefit, and you’ll gain a positive reputation that can influence years of success and growth.

Featured image by Christina @ wocintechchat.com on Unsplash

The post Leading the Way to a Stress-Reduced Workplace appeared first on noupe.