Artificial Intelligence (AI) agents are transforming the way industries operate, providing autonomy, scalability, and efficiency that traditional tools cannot match. Unlike conventional chatbots or AI assistants, AI agents function independently, managing complex workflows and making decisions with minimal human intervention. This autonomy has made them invaluable in finance, project management, education, and more.

In team settings, AI agents excel by automating repetitive tasks, managing communication, and streamlining collaboration. They empower organizations to scale their operations while reducing operational costs. Among the various types of AI agents, conversational AI agents stand out for their ability to simulate human-like interactions, creating smoother and more engaging experiences.

This article delves into conversational AI agents, their benefits, and the criteria for choosing the best tools. We’ll also explore five of the best conversational AI agents of 2025: Jotform AI Agents, Agentforce, Intercom, Synthflow, and Retell AI.

What is a Conversational AI Agent?

Conversational AI agents are advanced computer programs designed to interact with people in a way that feels natural and intuitive. Unlike traditional bots that rely on scripted responses, conversational AI agents leverage natural language processing (NLP), machine learning, and behavioral modeling to understand context, tone, and intent.

Their primary purpose is to make interactions with machines more human-like, fostering trust and empathy while improving communication. By interpreting what people say and how they say it, these agents deliver a smoother user experience.

These agents are employed in applications such as customer service chatbots, virtual assistants, and collaborative robots (cobots) to enable human-like interactions, improve user experiences, and foster teamwork in virtual and physical settings. Their primary aim is to build trust, empathy, and effective communication in human-AI interactions.

Now that we understand AI agents and their operations, examining the specific benefits they offer business is crucial.

Benefits of Using Conversational AI Agents

Integrating conversational AI agents into business workflows offers numerous advantages, including:

  • Enhanced Efficiency: Automates repetitive tasks, freeing up teams to focus on strategic activities.
  • 24/7 Availability: Provides around-the-clock support, ensuring customers and team members get assistance whenever needed.
  • Improved Communication: Delivers natural, human-like interactions that foster trust and understanding.
  • Scalability: Handles large volumes of interactions without additional resources.
  • Cost-Effectiveness: Reduces operational costs by minimizing the need for human agents.

These benefits highlight why businesses across industries are turning to conversational AI agents. But how do you select the right one from a growing pool of options? Let’s dive into the key criteria to keep in mind.

Criteria for Choosing Tools

When evaluating conversational AI agents, it’s essential to consider their ability to meet both technical and operational needs. The following criteria guided the selection of the top tools:

  1. Real-Time Collaboration:
    Tools should enable instant updates and seamless communication, which is essential for effective teamwork and decision-making.
  2. Task Automation: The ability to handle repetitive tasks—such as scheduling or reporting—without human intervention is a key factor in reducing manual workload.
  3. Integration Capabilities:
    Compatibility with existing tools and systems is crucial for centralizing workflows and avoiding inefficiencies.
  4. Monthly Search Volume:
    This list was compiled based on each tool’s popularity and demand, as reflected in its monthly search volume.

By prioritizing these features, businesses can ensure they select a tool that aligns with their goals and supports their team’s productivity.

5 Best Conversational AI Agents in 2025

1. Jotform AI Agents

Best for: Streamlining customer service and automating team workflows.


Jotform AI Agents innovate user interaction by delivering instant support, personalized experiences, and data management. They excel at addressing customer inquiries, validating information, and guiding users through processes, making every interaction smooth and conversational, much like a virtual customer service assistant.

Key Features:

  • Phone Answering System: Automatically answers customer calls, processes inquiries, and provides relevant information.
  • Voice Assistance: Handle calls, transcribe conversations, and provide lifelike voice support.
  • Data Management: Collect, verify, and organize data seamlessly through conversational interfaces.
  • Instant Support: Delivers accurate, human-like replies for a smoother interaction.

Pricing:

  • Starter: Free, 5 agents, 1,000 conversations, 10,000 sessions, 30-minute phone calls, 1M characters knowledge base
  • Bronze: $34/month, 25 agents, 10,000 conversations, 100,000 sessions, 50-minute phone calls, 2M characters knowledge base
  • Silver: $39/month, 50 agents, 100,000 conversations, 1,00,000 sessions, 100-minute phone calls, 5M characters knowledge base
  • Gold: $99/month, 100 agents, 200,000 conversations, 2,00,000 sessions, 300-minute phone calls, 10M characters knowledge base
  • Enterprise: Custom pricing, unlimited agent limit, unlimited monthly conversations, unlimited monthly sessions, 1,000-minute phone calls, multiuser access.

Pros/Cons:

  • Pros: User-friendly interface, robust integrations, scalable solutions.
  • Cons: Advanced features require a paid plan.

Why It’s a Top Pick for 2025:
Jotform AI Agents excels in providing comprehensive automation solutions while maintaining a human-like conversational tone, making it a great tool for businesses of all sizes.

2. Agentforce

Best for: Sales and customer relationship management.


Agentforce, powered by Salesforce, enhances customer interactions and streamlines sales processes. Its robust AI capabilities enable it to predict customer needs, automate workflows, and assist sales teams in closing deals faster.

Key Features:

  • AI-Driven Recommendations: Offers personalized product suggestions based on customer data.
  • Workflow Automation: Automates sales tasks like lead tracking and follow-ups.
  • CRM Integration: Syncs seamlessly with Salesforce for centralized data management.

Pricing:

  •  €2/conversation, includes Service Agent, Agent Builder, and Prompt Builder.

Pros/Cons:

  • Pros: Powerful CRM integration, excellent for sales-driven teams.
  • Cons: Steep learning curve for new users.

Why It’s a Top Pick for 2025:
Agentforce’s ability to streamline sales and improve customer relationships makes it a go-to tool for sales teams.

3. Intercom

Best for: Customer engagement and support.


Intercom offers a powerful conversational AI solution for businesses looking to improve customer engagement. It provides live chat capabilities, automated responses, and integration with customer support tools.

Key Features:

  • Customizable Chatbots: Tailor responses based on customer needs.
  • Proactive Messaging: Sends messages to users at the right time to boost engagement.

Pricing:

  • Essential: $39/seat ($29 annual), includes a shared inbox, AI tools, live chat, and basic automation; ideal for startups with small teams.
  • Advanced: $99/seat ($85 annual). This plan adds multiple team inboxes, AI summaries, a multilingual help center, and integrations. It is best for growing small—to medium-sized teams.
  • Expert: $139/seat ($132 annual), adds workload management, SLAs, custom roles, and HIPAA support; suited for mid-market businesses with larger support teams.

Pros/Cons:

  • Pros: Highly customizable, excellent for improving customer engagement.
  • Cons: Higher price points for small businesses.

Why It’s a Top Pick for 2025:
Intercom’s focus on proactive and personalized communication makes it a leader in customer engagement tools.

4. Synthflow
Best for: Conversational AI and advanced call handling.


Synthflow is an innovative conversational AI agent designed to optimize customer interactions by providing seamless call handling and conversational analytics. It empowers businesses to improve customer satisfaction and engagement through intelligent, real-time communication solutions.

Key Features:

  • Analytics Dashboard: Offers actionable insights into customer interactions.
  • Customizable Workflows: Tailors processes to unique business needs.

Pricing:

  • Starter: $29/month – Includes 50 mins, 10 concurrent calls, unlimited assistants, API integrations, and AI support.
  • Pro: $450/month – Includes 2,000 mins ($0.13/min after), 25 concurrent calls, workflow builder, team access, and email support.
  • Growth: $900/month – Includes 4,000 mins ($0.13/min after), 50 concurrent calls, 25 subaccounts, rebilling, and a success manager.
  • Agency: $1,400/month – Includes 6,000 mins ($0.13/min after), 100 concurrent calls, unlimited subaccounts, white-label platform, and custom integrations.
  • Enterprise: Custom pricing – Volume-based mins, 100+ concurrent calls, SIP trunk integration, guaranteed uptime, compliance, and tailored onboarding.

Pros/Cons:

  • Pros: Affordable and highly scalable for businesses needing advanced conversational AI.
  • Cons: Limited integrations compared to some competitors.

Why It’s a Top Pick for 2025:
Synthflow stands out for its robust conversational AI capabilities and advanced call-handling features, making it a go-to solution for businesses focused on optimizing communication and improving customer experiences.

5. Retell AI

Best for: Call center automation and voice AI.


Retell AI automates call center operations. It is ideal for businesses handling high volumes of customer calls.

Key Features:

  • Voice AI: Handles customer inquiries with natural-sounding voice responses.
  • Call Transfer: Enables seamless handoff with a warm transfer message.
  • Book Appointments: Integrates natively with Cal.com for easy scheduling.
  • Knowledge Base: Auto-syncs with websites or documents for instant information.
  • Navigate IVR: Allows users to press digits for intuitive navigation through the IVR system

Pricing:

  • Pay as You Go: Free to start, includes 60 mins, 20 concurrent calls, 10 free knowledge bases, and onboarding/demo support.
  • Detail Pricing: Voice API ($0.07–$0.08/min), LLM Agent ($0.006–$0.50/min), Telephony ($0.015/min), Knowledge Base ($0.005/min).
  • Add-Ons: Phone numbers ($2/month), extra knowledge base ($8/month).

Enterprise Plan: Custom pricing includes everything in Pay as You Go, discounted volume-based rates (as low as $0.05/min), custom concurrent calls, and premium Slack support.

Pros/Cons:

  • Pros: Helps ensure calls are not marked as spam, improving reach and customer trust.
  • Cons: Best suited for call center use cases.

Why It’s a Top Pick for 2025:
Retell AI’s focus on voice-based automation makes it one of the leaders in call center solutions.

Final Thoughts

The rise of conversational AI agents in 2025 demonstrates how these tools are revolutionizing the way businesses communicate and operate. From enhancing customer engagement to automating complex workflows, conversational AI agents like Jotform AI Agents, Agentforce, Intercom, Synthflow, and Retell AI offer specialized solutions tailored to diverse needs. Each tool stands out for its unique features, addressing everything from customer service automation to advanced call handling and sales optimization.

When selecting the right AI agent for your business, it’s crucial to consider factors like integration capabilities, scalability, and specific operational goals. With these powerful conversational AI agents, businesses can improve efficiency, reduce costs, and provide exceptional customer experiences, solidifying their competitive edge in an ever-evolving digital landscape.

Featured image by cottonbro studio

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