Design

A Study of Trends in Mobile Design

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The industry has evolved in many ways, but one particular area has affected how we build websites to a greater extent than any other. The surge in Web-enabled mobile devices has forged a subculture of visitors who require the adaptation of our websites to meet their needs. While mobile design is still in its infancy (and little primary research on mobile trends exist), we need to observe how this now-critical element of our industry is evolving, and the patterns which exist from current development efforts.

The aim of this article is to showcase the variety of methods in which some of today’s most popular websites provide an interactive and (hopefully) useful mobile experience for their end users. There are plenty of big names which were analyzed, such as Facebook and Amazon, and you’ll see plenty of useful graphs to draw some inspiration from. With statistics and some really interesting revelations on the diversity of modern design, you can be excited about the future of mobile Web design!

You may be interested in the following related studies:

What is This Anyway?

To determine some best practices and common trends within the ever growing field of mobile Web design, a study was conducted to analyze how popular websites deal with important factors relating to the information architecture and design implementations within mobile design. Because this research could have covered any number of variables, it’s important to state that this study isn’t going to answer every one of your questions–but it hopefully may help you to learn a few things!

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Figure 1: Mobile design has become an essential component of a successful, compatible website. Smashing Magazine has a mobile version, too.

Of the websites that are measured and accounted for within the study, we not only examined how these websites deal with mobile devices and how visitors are served a mobile experience, but also if they had non-Web features, such as mobile apps, that can play a useful role in the process. In addition, some of the layout conventions, design choices, coding levels, and some useful features specific to mobile websites, have been measured (to their existence, their conformance level, and the method they undertake).

Note: While a great deal of effort has been put into making this study as accurate as possible, the number of variables being considered may result in anomalies. Factors such as websites without mobile experience have been accounted for (as has bias–to the greatest extent possible, during the study).

Examining the Variables

Before presenting the results of this study, it’s important to account for a few of the variables and methodology that came into play to explain how the research and results were formed. Using this information you can hopefully recognize the limitations of this particular study, and if you really feel adventurous, perhaps you could expand on the subject and conduct some research of your own to see how the results apply under different situations. It could make for interesting reading!

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Figure 2: The above chart explains the process this study undertook to uncover its results

Regarding the methodology for this study, the protocol begin by selecting an independent group of sites (outsourced) and variables to test against–many of which had never been examined on such a scale (or in such depth) previously. The approval for which variables were included had to meet certain criteria; firstly, the results had to be interesting (and could affect how the mobile design situation is seen), and also had to be statistically significant (we don’t want to state the obvious).

Note: Some variables were dropped from the final analysis due to a lack of conclusive, useful results. An example of this is the support for orientation (portrait and landscape modes); as a result of how browsers deal with the layout, this became a non-issue, seeing 100% native support.

Site Selection Protocol

Picking a group of websites to analyze is, of course, a critical part of the process. To eliminate the potential for bias or for focusing on a niche, it was decided that the top 100 websites depicted through Google’s AdPlanner list would be a suitable candidate. While the list held 1,000 websites and the study could easily be expanded, we used the initial 100 websites to receive a good sample and to provide enough variety for the baseline results. This level is used as the qualifier for statistically significant results.

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Figure 3: The Google AdPlanner top 1,000 websites list is the unbiased resource used to study from

Variables (Per Category)

The results of this study wouldn’t be anything without its variables. When deciding what to test against, the focus became twofold: how the mobile experience is activated, and how that experience functions. How visitors are directed to a mobile experience became worthy of attention due to the increasing number of implementations that exist. Secondly, it was vital to test those pages to ensure they accounted for speed, bandwidth, display size, touch screens, and other best practices.

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Figure 4: Plenty of variables were considered to give you some informative results to learn from

Margins for Error

As with any study, there is always a potential for error or bias to occur. To avoid as many of these issues as possible not only were the websites independently sourced, but all testing was undertaken on a desktop machine, several handheld devices, and a number of emulators (this occurred on every website). Following this practice reinforced the results (avoiding erroneous numbers), and the testing was verified on two separate dates to ensure that the experience resulted from consistent practices.

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Figure 5: Emulators were used to expand the number of physical devices included

And Our Survey Says…the Results

Now that all of the basics (as to how the study was undertaken) have been explained, it’s time we get down to the really interesting stuff–the results! You should be prepared for plenty of charts and graphs, and some of the results may be really surprising. We’ve broken down each type of result into its own subsection and have provided various ways the results can be interpreted, so hopefully the findings of this study will be quite apparent. Without any further delay, let’s get down to business!

Method of Access

Within this test it was important to establish whether a mobile experience was made apparent to a user immediately. When a user proactively visits a website they want to be made aware that their device is either supported, or that the regular website will load. In this test we not only examined whether a redirection or device detection occurred, but also if the mobile experience was provided on the standard website (rather than a subdomain), and if a regular PC could switch to the mobile version too.

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Figure 6: The proportion of automatic redirects against desktop websites with optional mobile support

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Figure 7: The distribution of websites which implemented a mobile design on the WWW subdomain

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Figure 8: How mobile-friendly websites dealt with desktop PC users trying to access the mobile website

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Figure 9: While Amazon’s .mobi website stays mobile friendly, the primary m.amazon.com redirects PC users to the original website.

While the number of websites that employed a script to detect and redirect visitors to a mobile experience wasn’t as high as one might have expected (as many believe that the mobile website should come first to boost loading times), an interesting trend occurred where all but one website (answers.com) employing a mobile version of the experience (on the WWW subdomain) forced the redirection of PC users back to the desktop view without allowing entry to access the mobile edition (if they wished to).

Mobile TLD Usage

This second test aimed to determine the use of TLD conventions in mobile design. In order to keep the scope of the results as strict as possible, only subdomains (such as m.) and the .mobi TLD were considered (along with dedicated mobile websites). As such, directory paths on the WWW domain such as “/mobile/” were not considered. The possible implications of this result could showcase the popularity for the .mobi TLD, and trends which may exist in the use of subdomains on mobile websites.

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Figure 10: The distribution of mobile TLD subdomains, including the level of extension popularity

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Figure 11: The number of websites which offered no mobile-optimized experience in any form

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Figure 12: A graph showcasing the number of subdomains supported per website (on average)

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Figure 13: The levels of which WAP- or WML-enabled devices are supported or offered access

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Figure 14: The percentage of websites which redirect the user to a separate mobile TLD

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Figure 15: PayPal makes use of a mobile website that uses the m., mobile and .mobi TLD domains

Interestingly, while many sites offered some form of mobile experience and some redirected the visitor, the use of .mobi extensions was much lower than expected. In addition, an unusual trend made itself apparent. Unlike other nations’ mobile websites, Asian ones trended toward using “3G” in preference to “m” or “mobile” (as used elsewhere). It’s worth mentioning in addition that only Apple devices were lucky enough to receive a dedicated website using the “touch” or “i” subdomain.

Mobile Phone Apps

While this test was not so much about the type of code rendered in browsers, it seemed prudent to determine how many websites in the surveyed list provided a mobile application for devices such as iDevices, Android, or Blackberry. The results of this test simply look for the presence of a mobile app; the platform itself is not taken into account. With so many apps having Web connectivity, the results of this test really push the barriers to access in finding how mobile-friendly a website is.

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Figure 16: The number of websites that had mobile phone-specific apps (for any platform)

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Figure 17: The percentage of websites with a mobile app, but without a mobile-friendly website

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Figure 18: The Internet Movie Database has a mobile website and an iPhone app to further improve the mobile experience

While it’s not surprising that many of the top 100 websites had a mobile app, due to the popularity and the widespread use of their services, what did become apparent and rather interesting is that some of the listed websites which did not have a mobile-friendly website (in any form) still had an app. This particular trend seems to indicate that the transition toward a mobile-friendly set of services, is down to the heightened demand for apps (which unlike mobile websites, have no fallback to function on).

Average Loading Time

In the next test, we felt it was important to measure the loading times of each website to see how mobile experiences account for the bandwidth restraints and temperamental speeds of the average Web user. For the purposes of this study, each of the times were registered over a Wi-Fi connection (not a 3G or Edge stream due to some emulator usage, to ensure balanced results) and were done using an uncached format; therefore, the loading time would be accurate to include any external resources.

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Figure 19: The highest, mean, and lowest loading times as calculated from an uncached “cold boot.”

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Figure 20: The percentage of websites requiring more than 10 seconds loading time on a Wi-Fi connection

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Figure 21: The percentage of websites requiring less than 3 seconds loading time on a Wi-Fi connection

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Figure 22: YouTube had one of the fastest loading times for any mobile-oriented website

While caching will produce substantially quicker loading times, the results were fairly conclusive that the loading time of each website was pretty evenly spread, with only a small number of websites having load times of over 5 seconds (often in such cases it was a result of slow server response, rather than of the physical content being transferred). As visitors obviously don’t want to wait for long periods of time to get their data, a speedy and effective loading time has become critical to the design process.

Home Page Asset Size

Along with the time it took to load a page, in equal measure it immediately became obvious that the size of the files and any loaded external resources should be measured. With many mobile Internet plans having capped services and international browsing potentially becoming prohibitively expensive (by the megabyte), it seemed only fair to determine how each website was optimized and whether the amount of uncached data loaded was as small, or big, as a regular desktop-oriented website.

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Figure 23: The highest, mean, and lowest file (and asset) size as calculated with caching turned off

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Figure 24: The percentage of websites with a total uncached asset size of more than 100KB

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Figure 25: The percentage of websites with a total uncached asset size of less than 25KB

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Figure 26: Softonic had the largest file size of any mobile site — quite a surprising result!

The results of this test are rather interesting. While many websites (especially WAP-oriented ones for less capable devices) required less than 25KB to function, which seems like an acceptable level–a large number of websites supposedly providing a mobile experience required over 100KB, some even as high as 0.5MB! More interesting is the coincidence that the percentage of websites that have asset sizes of fewer than 25KB, matched (exactly) the percentage requiring over 100KB.

Doctype Declarations

When producing a website, one of the initial questions we ask ourselves is, what language or version of that language will best meet our contents needs. The debates about HTML vs. XHTML have been endless, and as many mobile variants exist (the mobile profiles for XHTML and WML), it became apparent that statistics related to the types of DTD most often used could be of benefit to readers. This test therefore examined the Doctype of the front page to see if any patterns of usage exist.

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Figure 27: The distribution of mobile website Doctypes, based on language versions and profiles

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Figure 28: The percentage of websites using a mobile-specific profile in preference to desktop profiles

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Figure 29: The percentage of websites that support both a WML and full XHTML experience

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Figure 30: Dailymotion’s iPhone friendly website was one of the few leveraging HTML5

The results show conclusively that XHTML is currently more popular than HTML (or HTML5). This could be down to HTML’s lack of a mobile profile (used in most cases), though it can be noted that many smartphones supported HTML and XHTML. In addition, the spread of mobile vs. desktop profile usage was fairly similar. This questions the need for mobile profiles, if the full specs are supported. In addition, Facebook’s iPhone-friendly website was the only one which failed to provide any Doctype at all!

Code Validation

With the semantic Web and the need for our industry to maintain standards, this test followed an earlier study by Jeffrey Zeldman in which a large number of websites were put through a simple “pass or fail” test against validation. While Zeldman’s research focused on the Alexa top 100, this piece of course used a different set of data. While standards aren’t the be-all and end-all of design, this test was included to provide additional comparisons as to the stage conformity to semantics were at.

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Figure 31: Distribution of website validation (in the case of CSS, proprietary properties were ignored)

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Figure 32: The percentage of top 100 websites with a front page that validates against the DTD chosen

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Figure 33: The MySpace website wasn’t unusual, in that its source code didn’t validate.

Because this checkpoint focused only on the front page of mobile-friendly websites, the results are not as complete as they could be. They do instead provide a good indication as to the care being given to mobile experiences. Unfortunately, the results seem to correlate with Zeldman’s research in that the overwhelming majority failed to meet the standards for the DTD they chose to conform too. This seems to reinforce the fact that design is more important to those designers, than optimizations or quality.

Code Separation

The next test that was carried out links quite heavily into a few of those that were previously carried out. The separation of structure, style, and behavior has been shown to have benefits in reducing file sizes (due to avoiding repeat coding, and to cache advantages). It therefore seemed right to see not only if websites did separate their style or behavior, but also if they took advantage of CSS3 or jQuery in the mobile design to provide a more dynamic behavior within the website layout.

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Figure 34: The percentage of websites using embedded inline style rather than external files

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Figure 35: The percentage of websites using external CSS2.1 or CSS3 within their designs

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Figure 36: The percentage of websites using external JavaScript or jQuery within their designs

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Figure 37: Wikipedia makes use of the jQuery library within its mobile-orientated website.

While you would have thought that most websites would immediately break the style and behavior from their mobile pages in order to improve performance, a moderate number of the websites did have all of their code directly tied into the page. In addition, only a rare number of those mobile websites took advantage of the jQuery framework, and an equally small number made use of CSS3 media queries to dynamically scale the layout. The numbers for CSS3 usage were, predictably, similar to HTML5 usage.

Font Family Types

Typography is an essential element of the Web, and of how information is visualized. This particular test was created to not only see which Websafe typefaces are being implemented on the Web, but to see what font families are being used. In addition, any websites which rely on the default typefaces by not providing a font stack (or which have a stack with multiple typefaces), would be noted. The elements for which this test was created were not only based on headings, but on all manner of content in the page.

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Figure 38: A distribution showcasing the typefaces used within the primary font stack

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Figure 39: The percentage of mobile designs with no font stack declared (using defaults)

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Figure 40: A graph showcasing the number of fonts declared within a family, per website

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Figure 41: m.naver.com was slightly more adventurous with non-Websafe typeface usage

The results are quite surprising. In every case where a font family was declared, the category of typefaces used was always sans serif (for both headings and body text). In no instances did serif or another classification get used, and in some cases no font family was declared at all (which could be due to inconsistencies in available fonts for such devices). In addition, the number of occasions where no font stacks were built–resulting in the use of system defaults alone–was fairly significant.

Heading Contrasts

Since the evolution of the cellphone, the ability to have color screens with as much depth and clarity as a desktop PC (using high definition graphics) has increased the ability for us to give our headings and content the colors of the rainbow, both in the foreground and in the background. This test was added to the study in order to see if any trends existed, the range to which color is used within headings, and to determine whether mobile websites made use of background effects such as gradient colors.

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Figure 42: Showcasing the number of colors used within the foreground or background of headings

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Figure 43: A distribution of websites using a black foreground or white background in headings

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Figure 44: The percentage of mobile websites using a gradient background within a header

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Figure 45: 56.com made use of a wide range of colors and contrasts within it’s headings

As you may have expected, the majority of websites showcased in the list made use of either black or white as the primary colors (in certain cases, shades of grey were used). This stands to reason as a method to keep the contrast ratio high on small screen devices, in order to boost the readability of the content. Another trend uncovered was the preferred use of gradients within the background of headings to give them an added layer of texture, instead of using solid colors or an increased text size.

Body Content Contrasts

The ability to showcase color in our designs is central to how we subtly influence our visitors. Carrying on from the previous test targeted at headings, this one involved examining the colors used within non-heading level elements and determining which colors they used. As this has a big impact within accessibility and the general scope of design, a mixture of visible foreground and background variants were recorded (though as with the previous test, the results were limited to the front page).

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Figure 46: Showcasing the number of colors used within the foreground or background of body content

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Figure 47: The percentage of websites using a black foreground on a white background in body content

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Figure 48: eBay uses a one-paneled black and white contrast ratio for the body text, like most websites

Within the previous set of results for headings, black and white were shown to be dominant within the text in order to maintain a visible level of contrast. This set of results, as you might expect, follows the same trend and uses less additional colors in the palette. While the color contrasts were only built up from a sample of each website’s front page (and then contrasted against each other for the comparison), the results clearly show that a sensible approach to text visibility has been maintained.

Authentication Required

Many places require visitors to login before full access to a service is granted. On most desktop websites, a bunch of information is provided without a user needing to be registered (explaining features or contact details). However, an interesting trend seemed to exist in which mobile users were expected to have an account and know what the service did, as if the mobile website were simply a bonus feature of the service (thereby only offering a login form). The aim of this test was to see if this was the case.

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Figure 49: The number of websites requiring the visitor to login before accessing pages

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Figure 50: Facebook requires you to authenticate before accessing the website

While it’s understandable that some websites do not require users to authenticate themselves–and this means that the number of recorded “forced logins” will be drastically reduced–the results of this test are quite shocking. While it should be considered bad practice to require logins on a website without any description of the service being present (for mobile-only traffic), a number of popular websites which were contained within the top 100 list proved positive for doing this, as they had no useful site information!

Returning to a Full Website

The next test depended entirely on the mobile website’s ability to follow common requirements and return the visitor back to a non-optimized website upon request. While a website’s mobile experience will be enough for some, it’s important to realize that some people may not adjust well to new a UI or may request functionality that only exists on the main website, and offering a fallback mechanism is worthwhile. The test also aimed to uncover any naming conventions used to represent this link (if one exists).

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Figure 51: A graph of the various naming conventions used in links toward a full website link

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Figure 52: The percentage of websites which do not have a link returning you to the full website

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Figure 53: Daum.net allows gaining access to the full website by clicking the “PC Version” link

In the results, some websites offering mobile versions of their services used common words in their links to indicate returning to the main website, such as “full site” or even “desktop version.” In these cases, no common preference could be found even though usage was spread fairly evenly. What is quite surprising however is that many who force-redirected visitors to the mobile website, refused to link or to allow access the full website. This in turn limited the ability of mobile visitors to access some services.

Navigation Conventions

This test was focused upon what could be considered one of the most important elements of a website. A successful navigation scheme can be the difference between an easy-to-use interface, and a complex and potentially unusable website. When carrying out this test, four types of navigation conventions were checked as to whether they were being used on the home page (most sites used more than one): text links, icon-based navigation, image links, and special menus (such as dropdowns or panels).

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Figure 54: A distribution of websites making use of text, icon, or image-based navigation styles

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Figure 55: The percentage of icon- and image-based navigation against conventional text

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Figure 56: The percentage of websites which employ the use of menus (or content on demand)

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Figure 57: HP’s mobile website enlists a menu to determine your country of origin

The results of this test were fairly conclusive in that every single website (as you might imagine) had standard text anchor links, though some menus were formed of plain text. In addition, image-based menu options were quite popular and were actually used more often than icon-based navigation–which, for devices that depend on icons representing apps or services, was quite a surprise. Special menus also saw some popularity, especially when used with content-on-demand scrolling mechanisms.

Home Page Link Ratio

Having a relatively small amount of space can be a real problem in mobile devices, and therefore the potential for confusion as to navigation options, and how many links are provided, can potentially increase the difficulty for users to know the extent of where their choices will lead. If a website has too many links (or too few), the choice can quickly overwhelm a user’s sense of perspective. As such it seemed worthwhile to see how many options were provided in the form of links on a single page.

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Figure 58: The number of websites using a small, medium, or large number of links on the front page

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Figure 59: The percentage of websites using a large number of links as a result of a menu convention

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Figure 60: 2345.com has loads of links within its home page, but is that really a good thing?

When testing the websites, the results were categorized based on the number of links that existed in the front page of a website (these were labeled as small, medium, or large as per the link ratio). For the websites being measured, the results indicated that fewer links were visible on a mobile website than on the desktop variant (even when complex layouts were used). This seems to follow conventions, in that a reduced viewing space should hold less information to avoid unnecessary scrolling, and to reduce complexity.

Golden Image Ratio

Images on a mobile website can be a tricky affair, as these devices often require more bandwidth than anything else and therefore can reduce the loading times. Within this test, the trend of using small, medium, and large as a representation of the number of images on the page were used, similar to the link testing. Primarily focused upon the home page, the amount required to fall into each category was reduced as most websites will naturally hold more text links than images (per page, on average).

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Figure 61: The number of websites using a small, medium, or large number of images on the front page

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Figure 62: The percentage of websites using a large number of images resulting from icon navigation

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Figure 63: The percentage of websites using a large number of images resulting from image navigation

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Figure 64: Russian Mail.ru uses icons and images to highlight specific link usage within the page

As you might imagine, on mobile websites the results backed up many assumptions that mobile websites will have not only fewer images on the page, but will have smaller images presented on the screen (to match the kind of experience available on small screens). This in turn helped reduce the file sizes in earlier tests (and the speed benchmark). What makes this result particularly interesting is that websites (such as Flickr) which oriented around images, also followed this reductionist trend.

Link Click Region

The purpose of this test was to go beyond the mere presence of links (and images with links) and to examine how large the click region actually was on the page. With mobile devices and small screens supporting touch sensitivity, there is a need to keep link click regions as large as possible to ensure the usability and accessibility of such devices (to help with big, imprecise fingers). The scale used followed small, medium, or large, and focused upon the link click’s size compared to other elements on the page.

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Figure 65: A graph with the average size of a website’s link click region (small, medium, or large)

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Figure 66: The percentage of websites with a large number of links, images, and large click regions

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Figure 67: Flickr uses image links to provide a more visible click ratio, for easier usability

The results of this particular test were evenly spread, showcasing a good number of websites using large- to medium-sized links that ensured navigating could be accomplished without an accident occurring. While this trend was especially present in more image-oriented websites (as linking often occurred in image thumbnails), there was also an interesting trend in which Asian or Russian websites were more likely to have smaller click regions (fewer characters in words also reduced the click region further).

Block Placement Ratios

The next test looked at the visual layout of the page and examined how the design was broken down into either physical or visual blocks of information. It’s worth stating that all of the websites measured used a single column layout, but that the way in which links and segments of content are split may give the visual indication of separation, which was worth examining further. As mobile websites require a lot more scrolling than desktop websites, the separation of blocks becomes more critical to visual identity.

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Figure 68: Distribution of horizontal elements (columns or table cells) within the viewport

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Figure 69: Distribution of vertical panel segments (headings or separated rules) per page

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Figure 70: The highest, mean, and lowest range of blocks, both in column and panel distribution

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Figure 71: The Zol website makes use of visible blocks, which separate content by heading

Interestingly, while the majority of websites held no horizontal panes (including table cells, navigation links, and other side-by-side elements), a number of websites defied convention and had anywhere between two and eight points of reference within a single line on the viewport. This visual separation was also backed up by how a number of websites had vertical breaks, which split the content into separate sections. Most mobile websites’ readability was increased due to such content organization.

Scrolling Experience

The final test was included as a representation of how scrolling is experienced within the mobile website. The variables analyzed included the number of fingers required to initiate a scroll (as when content scrolls using an overflow, two fingers rather than one are required), and whether the window supported the fancy flourishes of jQuery, JavaScript, or CSS3 in providing paneled scrolling–where panes of content would rotate at specific intervals, or sections could be scrolled by request.

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Figure 72: The percentage of mobile websites using paneled navigation over conventional scrolling

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Figure 73: The percentage of overflow-based scrolling in preference to a full page scrolling effect

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Figure 74: Yahoo splits it’s content into several panels which can be activated on-demand

The results of this test show a general lack of paneling in general (which is representative of the lack of “flourish” scripting in most mobile websites). This may have been partly due to the nature of the websites being studied (portfolio or showcase websites are more likely to have paneled mechanisms). What is interesting however is that to increase the simplicity of the designs (as none of the sites used overflow text), they also maintained a liquid layout to reduce the complexity of required scrolling.

Going Beyond the Basics

While the sample used did constitute a wide array of Web presences, it’s worth noting that different niches may produce varying levels of results. For example, a study of the same variables upon websites which primarily act as a designer’s portfolio (as denoted in the results) will obviously account for different usage needs, and the experience may therefore vary. That said, the trends which the websites employ do bear a resemblance to many others (and therefore can be deemed as reliable).

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Figure 75: Different websites will follow different trends, but they still have comparative similarities

To ensure that the results were not simply a result of the top 100 websites’ own popularity bias, an extra 10 websites were browsed too (their results weren’t logged as it was an exercise of conformance) in order to see the accuracy of the top 100 findings. Within these were a mixture of varying website types, but the overwhelming majority of websites followed similar practices, or made changes which would logically make sense under the usage scenario. Therefore, the trends do seem to apply consistently.

Note: In addition to the above, it’s worth stating that a couple of the websites within the top 100 listings were either subdomains, or international versions of a website which has already been mentioned. While this could prove an issue for repeat conventions, the results varied enough to qualify their inclusion.

Common Factors at Play

The common factors which were widely implemented included the trend of using scripts to redirect mobile-friendly users, in preference to giving visitors a choice (which is interesting, as it constitutes a double-edged sword in terms of usability). In addition, the trend of subdomains also followed a well-trodden pattern in order to be recognised easily by end users. A final example, which showcases the common factors, is the unfortunate issue that few of the websites’ code validated!

Mobify in A Study of Trends in Mobile Design
Figure 76: Some websites actually generate their mobile layouts using automated tools like Mobify

Models for Other Genres

Expanding this study across a different cohort of website types may have varying differences as to how trends are implemented. Examples include the increased use of CSS3 and “flourishes” in portfolio websites, a reduced number of mobile apps on small business websites, and increases in the amount of required authentication if the study were applied primarily to social networks. In addition, if a website is more content-focused (like Smashing Magazine), an increase in file sizes will be an obvious side effect.

SM04-77 in A Study of Trends in Mobile Design
Figure 77: Professional designers such as Simon Collison may use CSS3 media queries to account for display sizes

Potential Improvements

Taking this study forward, improvements could be made. While the websites were tested using a range of real mobile devices including an Apple iPhone4, a Blackberry device, a Nokia device, a phone using WinMo, and a couple of phones using Android, a greater level of compatibility could be established if an increased number of devices were used (excluding emulators). In addition, a larger range of websites may boost the general accuracy of the results (such as if all 1,000 websites were tested).

Guardian in A Study of Trends in Mobile Design
Figure 78: Additional studies could be undertaken on particular niches, like newspaper websites. Example: The Guardian.

The Future of Mobile Design

As interesting as these results are, hopefully they will inspire you not just to follow design trends, but to seek them out. While the Web may still be in its infancy, mobile design is literally only a few years old. This means that trends will likely evolve ever more rapidly, as more usability studies and additional research are carried out to determine how user needs are being catered for. The future of mobile Web design is an up and coming industry, and we need to pay it plenty of attention.

As an increasing number of handheld devices appear (with different renderers and viewport sizes), the way we design is being affected by frameworks like jQuery, the advancement of standards such as HTML5 and CSS3, and the way applications are gradually being pulled toward the cloud. While this study showcases that rudimentary trends exist for mobile designs (such as single column layouts), it will be an interesting next few years as more designers account for the booming mobile audience.

Buy our eBook “Mobile Design For iPhone And iPad”!

Ipad-300px in A Study of Trends in Mobile Design

This article is a free sample of our new eBook Mobile Design For iPhone And iPad (just $9.90). This eBook presents articles on professional mobile design for the iPhone as well as the iPad, including studies of trends in mobile design and guidelines for the development of mobile web pages.

These articles are a selection of the best from Smashing Magazine in 2009 and 2010, dealing with mobile design for the iPhone and iPad

The authors are: Alexander Dawson, Alexander Komarov, Cameron Chapman, Jen Gordon, Jon Raasch, Kim Pimmel, Luke Wroblewski, Marc Edwards, Michael Flarupp, Nick Francis, Rachel Andrew and Steven Snell.

The eBook is available in PDF, ePub and Mobipocket formats.

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Name One Thing About Web Development You Never Saw Coming

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Not that this is universally true, but some people look haphazardly into a field before deciding to dive in. We do the odd bit of research, investigating the ins and outs, slowly developing expectations about this new arena of work. Expectations are not necessarily bad to have; they can be a powerful motivator. But sometimes our expectations are shattered by a development that we never saw coming.

“Shatter” sounds a bit dramatic, but a situation can certainly get derailed. Regardless of whether this changes the course of your career, it can still knock the wind out of you. Perhaps worst of all, you can’t really prepare for something that you didn’t expect. That is where this post begins. What’s past is prologue, and many of you are bound to have reflections on how those twists and turns of yesterday can help guide your development today.

Shattered Glass in Name One Thing About Web Development You Never Saw ComingWhen we’re hit by something that wasn’t on our radar, our expectations can shatter. (Credit)

Once again, we turned to our social media friends and followers for examples of unforeseen changes in the design and development world that tripped them up. Hopefully, by going over some of these pitfalls, we can be better prepared for the next ones — or at least be prepared for their fallout. With the way communities are constantly developing, changes are bound to surprise us, but if we are aware of how quickly they can occur, we might just be better able to adapt to them.

A Better IE

“Did someone say ‘standards-compliance’? Well, it couldn’t have been Microsoft. Oh, it was?”

A chill ran over the World Wide Web as we heard the news — and saw the proof — that Internet Explorer was going to comply with the standards that the rest of the Web had been adhering to for a while. And it took only the ninth iteration of its browser for Microsoft to finally reach the shore from which the rest of us have been waving to them.

Distantshore in Name One Thing About Web Development You Never Saw ComingYears after setting sail on the cyberspace waters, IE finally lands on the shore we have been occupying for years. (Image credit)

Many in the design and development community have long given up on the Microsoft crew, and many had vowed to stop catering to the IE crowd by not adding the extra code and tweaks that previous versions of IE required. So, when Microsoft announced that IE9 was bound for the market, you can imagine that the community was waiting with less than baited breath. Then news filtered to the public about the bells and whistles it would have, and people became shocked at the prospect of IE becoming compliant.

Lesson Learned
So, what did we learn from this development that we never saw coming? With enough pressure and time, suckage can end. There was a time when Microsoft was setting the agenda and didn’t have to comply to anything. It was on top, and no one could challenge its grip on the market, so it saw no need to change. But all that is past. It is finally stepping up to the plate.

What our Friends and Followers Said

  • IE9 is remotely good!
  • Internet Explorer is supporting open standards.
  • IE9 as we know it now.
  • An excelling IE9.
  • Internet Explorer becoming a fairly standards-compliant browser.
  • IE9 being pretty awesome!
  • IE to support recent fancy stuff like HTML5 canvas, video, audio, clean CSS3 and more to come with IE9.
  • Microsoft’s commitment to Web standards in IE9.
  • Internet Explorer actually getting better (IE9 looks promising… let’s just hope).
  • Yes, IE9, and especially its download manager!!

Mobile Web Explosion

“A Web you can take anywhere? Are you talking sci-fi?”

Not exactly, although we weren’t exactly prepared for this by Back to the Future 2. The mobile Web has been a game-changer for the design and development community, and it caught many of us by surprise. It doesn’t seem to be slowing down either. Quite the opposite: the market is growing by leaps and bounds. What some assumed to be a fad has forged an entirely new direction for the market.

For the longest time, the trend was to expand our viewable spaces. Designers planned for a larger Web, breaking out of the standard 960 grid, believing that the Internet would be grandiose and viewed on large screens. Things took a turn, and the Web was narrowed to much smaller mobile devices. The mobile Web exploded and seems to have created a virtual black hole that is pulling countless surfers in. People have fallen in love with the idea of taking the Web wherever they go, and they aren’t looking back.

Lesson Learned
While increasing the size of viewing areas is still a trend in its own right, few of us expected so many people to opt for a compact Web. Convenience outweighs presentation at times, and many want constant access to the Internet. Basic often beats bulk.

What our Friends and Followers Said

  • A mobile revolution.
  • The explosion in mobile Web and applications!
  • Designing for browsing on mobile devices (cell phones mainly).
  • Designing for cell phones! When I started in Web design, I’d never have guessed that.
  • Web browsing on small (mobile) devices.
  • I definitely didn’t see mobile browsing being at the level it is today (Thanks, Apple!).

Social Media Dominance

“Why would anyone care about a blogging platform that limits you to 140 characters?” “Who cares about social networking? We’re running a business, not a high school.”

I wonder how those words tasted when they were eaten? Social networking dominated the Web almost as soon as it hit the scene, and it continues to attract more users than most of us could have imagined. The many social media outlets and groups out there have brought us connectivity as well as insight into the communities that use them. Who saw that coming?

Dozens of social media networks are gaining traction, creating new avenues for marketing in the process. They are attracting not only veteran Web users, but also millions of people who previously saw little or no use for the Internet. No wonder these networks are dominating the market: they satisfy a need that so many didn’t realize they had.

Lesson Learned
What have we learned? That most people think in 140-character bursts of thought? Not exactly. Rather, we’re seeing the power of this connectivity and the way the Web can provide a global fabric of social communication. Many of us miscalculated the appeal of a socially interactive Internet, but now we see that it is unstoppable. You can’t stop the signal, as Joss said.

What our Friends and Followers Said

  • Twitter! I thought micro-blogging and other social media arms would be a passing fad. Boy, was I wrong.
  • The omnipotence of Facebook.
  • More than half a billion people using a website (Facebook).
  • Facebook advertising around the ground at Old Trafford against Liverpool on Sunday. Mad!
  • Facebook addiction.
  • Massive social media sharing on every pixel online.
  • Social media overkill.
  • With that, the herd of Social Media “experts.”
  • Twitter proving to be popular/useful.
  • Twitter. I still don’t see any redeeming value to it, even for reciprocal linking.
  • Social media integration.
  • Hundreds of thousands more people trying to earn XP and levelling up (Farmville).

Overall Market Stability & Growth

“You mean I can make this my job? What are you smoking?”

So many people never really saw the design and development fields growing so rapidly into a stable and secure job market. Thousands have committed to a career in a field that was once considered better suited to supplementary income or a lucrative hobby. The market now provides an endless supply of work opportunities and continues to evolve.

Everyone knew the Web would be big, but not everyone recognized the need for professional designers and developers to make the most out of people’s experience on it. This stability and growth came as a surprise, albeit a welcome one. The broad and helpful community that has populated this market might explain both the stability and growth. The community has built a solid foundation for the coming generations.

Lesson Learned
Is there a lesson here in our underestimation of the market — aside from what it tells us about our self-esteem (although that’s part of it)? As with the mobile Web and social media, perhaps the lesson here is not to dismiss an emerging market before considering its full implications and potential applications.

What our Friends and Followers Said

  • Just about unlimited opportunities.
  • Here in my country: the respect!
  • Now it’s actually a real job!
  • To actually earn my living with website development.
  • The growth of the now enormous Web dev community and its amazing generosity. Couldn’t have become the designer I am today (being self-taught), and the better designer I hope to be in the future, without it.
  • Well, I was going to say HTML5, but then when you really look at it as a whole, I guess you can infer that all of us never really saw a big market for virtual goods (in this case Web design and development). I was very surprised to see how it kept on growing to this day, and I have high hopes for the future.

Farewell XHTML — Hello HTML5

“What is this nonsense about the return of straight HTML? XML-based code is the wave of the future!”

Or so we thought. As we’re seeing, things don’t always work out the way we expect. When the coding standard went from HTML 4.01 to XHTML, many abandoned ship and cut down this x-citing new path. Some even called XHTML the future of HTML, doubting that HTML would have a significant version after 4.01. They believed the Web had gone the way of the X.

Crossroads in Name One Thing About Web Development You Never Saw ComingNo one expected us to retreat from the path of XHTML. (Image credit)

After nearly a decade of XHTML ruling the Web, HTML5 promises to change all that. We might have to say farewell to the X after all these years. Cue the dropping jaws and shocked expressions. Evidently, XHTML had not taken as strong a hold as we had thought. The standard is now revisiting its roots.

Lesson Learned
Is the lesson here never to give up on the source mindset? Or that the original will persevere in the end? Or better yet, that we should learn to move forward without putting all our eggs in one basket? If we learn that, we will have learned something valuable from this detour.

What our Friends and Followers Said

  • The end of XHTML.
  • Leaving the XHTML path (HTML5).
  • HTML5 form validation. Or rather HTML5 itself.

Bargain Bin

“No one goes bargain hunting for design and programming. Quality always wins out over cheap and quick… right?”

Apparently not. This is another of those dynamic and well populated fields that many people never expected to face. Lo and behold, as in almost every other business market out there nowadays, you will come across people who want bargain-bin pricing from their designers and developers. Some even expect bells and whistles with their bare-bones pricing.

When the economy nosedived a few years back, many people could no longer afford top-shelf design and development. This sad truth, coupled with the slice of the public that undervalues the contributions of these professionals, opened a segment of the market that not only tolerates this undercutting but practically encourages it. Bargain-bin services have cropped up all over the landscape to capitalize on a demographic that is in crisis and, for lack of a better word, cheap.

Lesson Learned
The lesson here is obvious, though perhaps not to those who were caught off guard by this trend. There will always be people who undervalue work that they themselves cannot do, either because they do not really understand what is involved in the process or because they are just dismissive. And there will always be those among us who are willing to satisfy these demands to turn a profit.

What our Friends and Followers Said

  • That there are people out there willing to do it so cheaply.
  • Those free downloadable templates! Now anybody can just get a nicely designed template, eliminating the need for a custom Web designer.
  • Build-your-own-website-for-free website services. People will simply click, drag and add content, and they now have their own website!

Apple vs. Flash

“This idea of community will steer the market, and collaboration between the major players will be the way forward, right?”

Not if Apple has anything to say about it. Talk about shockwaves: many of us never saw Apple’s battle with Flash coming. Potentially deep-sixing a major player on the Web before its prime was a bold move. The field of battle has become anything but friendly as both houses make their play to shape the future of the Web.

Flash has long been a favorite of many designers and developers, while being disliked by just as many. So, it was inevitable that the day would come when we would have to choose whether to commit to or abandon this technology. That day came sooner than we expected; once Apple dominated the mobile Web and app market and turned on Adobe. Flash is not supported on the iPad or iPhone, to the chagrin of some critics, and Steve Jobs made some rather unflattering statements about Flash’s stability and usefulness in the wake of HTML5.

Lesson Learned
The market can change unexpectedly when its leaders suddenly decide to turn the tables. Expect the unexpected is particularly apt here. As one company gains dominance in a market segment, it can effectively twist and turn us however it likes.

What our Friends and Followers Said

  • Flash going away.
  • Apple’s failure to support Flash on iPhone/iPad.
  • The death of Flash.
  • Adobe and Apple hating each other!
  • Apple not adopting Flash!
  • Steve Jobs saying ‘No’ to Flash.

Jumping on JavaScript

“Oh, please. JavaScript is a flashy fad. Give it time; it’ll fade into the ether.”

A fad it is not. In fact, as pointed out by one of our social media friends quoted below, JavaScript has become so prominent in so many applications both on and off the Web that it has become a near necessity. For years, it has been enhancing the experience of millions of users, creating a more dynamic Web.

In the beginning, some designers and developers saw little use for this technology beyond a bit of dazzling. Others saw its raw potential and took the reigns, working hard to elevate our experience of the Web and beyond, and making JavaScript a go-to language for so many developers.

Lesson Learned
In discounting JavaScript so quickly, perhaps we should learn to be not so hasty in judging the usefulness of every new tool that comes along. We should instead devote adequate time to examining the technology and exploring its potential applications.

What our Friends and Followers Said

  • JavaScript becoming essential. I ignored it for years, thinking it was just good for flashy effects.
  • The rise of JavaScript.
  • Server-side JavaScript.

The Persistence of jQuery

“JavaScript is a complicated language, and we just have to accept that in order to use it. There’s no getting around it.”

Well, that argument might have held up until 2006. But then one tool hit the scene to change all that. jQuery arrived and sent waves rippling through the community. Suddenly, this cross-browser JavaScript library was barreling through the ranks to become the most popular library.

Numberone in Name One Thing About Web Development You Never Saw ComingjQuery didn’t take long to cement its status as number one. (Image credit)

In a matter of years, jQuery was created and used on nearly a third of the most trafficked websites. Clearly, there was no stopping it. Opening doors for developers in so many areas, jQuery became another one of those wonderful gifts to the community. Couple that with its open-source licensing, and it is easy to see how it has scaled such heights in so short a time.

Lesson Learned
Looking at the ingenuity of those responsible for the success of jQuery, we can draw a lesson about how we as a community can come together to build better access to popular languages, such as JavaScript. Never underestimate our desire to cut out as many steps from a process as possible and make life easier for ourselves — not to mention the momentum such efforts can generate.

What our Friends and Followers Said

  • jQuery to an extent.
  • The possibilities! Thanks to jQuery and the brilliant minds behind it.
  • jQuery.

An Animated CSS

“CSS is impressive, to be sure, but it’s all about styling. Leave the animation to JavaScript!”

Well, not so much anymore. Since about 2007, Webkit devotees and others have been developing the means to enable elemental animations via CSS. And with CSS3, what many in the community thought would remain a dream is becoming a reality.

CSS is a powerful and popular language for styling websites, and no one ever doubted its adaptability, but the emergence of an animation module still surprised a few of us. Despite the crude animations generated in the early days of CSS, these more fluid JavaScript-like transitions are still quite an interesting development. Another shining example of the leaps and bounds by which the design and development community grows, ever moving forward.

Lesson Learned
Any new lessons we can learn from this? Not really, other than touching on some of the ideas already discussed. Here again, we see that we cannot underestimate the inventiveness of people in this industry. It it one of the main reasons for the dynamism and growth that have brought such stability and scope to the market.

What our Friends and Followers Said

  • CSS3 animation.
  • CSS transitions. But oh, what a joy they are!
  • CSS3 animation!

More From our Friends and Followers

Before turning the discussion over to you in the comments section, we wanted to share a few more comments from our friends and followers about surprises that caught them off guard. Thanks again to all of those who participated in this dialogue and to all those about to contribute!

  • Photoshop CS5 Content Aware.
  • The death of the Web.
  • Chrome was a complete shock when it got released. Really don’t know how they kept it so quiet.
  • Clients from hell.
  • 1. Google doing Web fonts. 2. How easy they are to implement!
  • Flash actually being used.
  • The enjoyment I get from building shifty out-of-date-code HTML email campaigns. Seriously. A/B testing them and seeing an increase in conversions is awesome.
  • Wait… you’re serious??
  • Custom-colored scroll bars are not so hot anymore.
  • In-browser location detection.
  • The number of “professional” Web designers who can barely string together some HTML/CSS.
  • Seeing websites in 2010 that are still being made with HTML tables… Argh!

Related Posts

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Persuasion Triggers in Web Design

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 in Persuasion Triggers in Web Design  in Persuasion Triggers in Web Design  in Persuasion Triggers in Web Design

How do you make decisions? If you’re like most people, you’ll probably answer that you pride yourself on weighing the pros and cons of a situation carefully and then make a decision based on logic. You know that other people have weak personalities and are easily swayed by their emotions, but this rarely happens to you.

You’ve just experienced the fundamental attribution error — the tendency to believe that other people’s behaviour is due to their personality (“Josh is late because he’s a disorganised personâ€�) whereas our behaviour is due to external circumstances (“I’m late because the directions were uselessâ€�).

Cognitive biases like these play a significant role in the way we make decisions so it’s not surprising that people are now examining these biases to see how to exploit them in the design of web sites. I’m going to use the term ‘persuasion architects’ to describe designers who knowingly use these techniques to influence the behaviour of users. (Many skilled designers already use some of these psychological techniques intuitively — but they wouldn’t be able to articulate why they have made a particular design choice. The difference between these designers and persuasion architects is that persuasion architects use these techniques intentionally).

There are 7 main weapons of influence in the persuasion architect’s arsenal:

How do persuasion architects apply these principles to influence our behaviour on the web?

Reciprocation

“I like to return favours.�

This principle tells us that if we feel we have been done a favour, we will want to return it. If somebody gives you a gift, invites you to a party or does you a good turn, you feel obliged to do the same at some future date.

Persuasion architects exploit this principle by giving users small gifts — a sample chapter from a book, a regular newsletter or just useful information — in the knowledge that users will feel a commitment to offer something in return.

Free-sample1 in Persuasion Triggers in Web Design
Fig. 1: Book publishers offer free sample chapters in the hope that you’ll reciprocate the favour and buy the book.

That ‘something in return’ need not be a purchase (not yet, anyway). Persuasion architects know that they need to contact prospective customers on several occasions before they become an actual customer — this is why regular newsletters are a staple offering in the persuasion architect’s toolkit. So in return they may simply ask for a referral, or a link to a web site, or a comment on a blog. And note the emphasis on ‘ask’. Persuasion architects are not shy of asking for the favour that you ‘owe’ them. (By the way, if you’ve enjoyed this article, please share it on Twitter!).

Seth-small in Persuasion Triggers in Web Design
Fig. 2: Seth Godin knows how to leverage the principle of reciprocation. This comes from one of Seth’s free PDFs and you’ll notice he’s not shy of asking you to return the favour. Large view

Commitment

“I like to do what I say.�

This principle tells us that we like to believe that our behaviour is consistent with our beliefs. Once you take a stand on something that is visible to other people, you suddenly feel a drive to maintain that point of view to appear reliable and constant.

A familiar example of this in action is when comments on a blog degrade into a flame war. Commentators are driven to justify their earlier comments and often become even more polarised in their positions.

Flamewar in Persuasion Triggers in Web Design
Fig. 3: Flamewars.net contains many examples of people justifying their commitment to comments they have made on a blog posting.

Persuasion architects apply this principle by asking for a relatively minor, but visible, commitment from you. They know that if they can get you to act in a particular way, you’ll soon start believing it. For example, an organisation may ask you to ‘Like’ one of their products on Facebook to watch a video or get access to particular content. Once this appears in your NewsFeed, you have made a public commitment to the product and feel more inclined to support it.

Oxfam-facebook in Persuasion Triggers in Web Design
Fig. 4: Oxfam uses the principle of commitment in the knowledge that a small change in behaviour will lead to larger changes later on.

Social Proof

“I go with the flow.�

This principle tells us that we like to observe other people’s behaviour to judge what’s normal, and then we copy it.

Persuasion architects apply this principle by showing us what other people are doing on their web sites. For example, researchers at Columbia University set up a web site that asked people to listen to, rate and download songs by unsigned bands. Some people just saw the names of the songs and bands, while others — the “social influence� group — also saw how many times the songs had been downloaded by other people.

In this second group, the most popular songs were much more popular (and the least popular songs were less popular) than in the independent condition, showing that people’s behaviour was influenced by the crowd. Even more surprisingly, when they ran the experiment again, the particular songs that became “hitsâ€� were different, showing that social influence didn’t just make the hits bigger but also made them more unpredictable.

Proof in Persuasion Triggers in Web Design
Fig. 5: 1 million people can’t be wrong (from thenextweb.com).

Some familiar examples of social proof on the web are, “People who shopped for this product also looked at…â€� feature and Amazon’s, “What do customers ultimately buy after viewing this item?â€�.

Persuasion architects also exploit this principle in the power of defaults. They know that the default setting of a user interface control has a powerful influence over people’s behaviour. We tend to see the default setting as a ‘recommended’ option — the option that most other people would choose in our situation. There are many examples of this being used as a black hat usability technique, where additional items (like insurance) are sneaked into the user’s basket.

Fig-6 in Persuasion Triggers in Web Design
Fig. 6: When you book a flight, RyanAir sneak travel insurance into your basket too.

Authority

“I’m more likely to act on information if it’s communicated by an expert.â€�

This principle is about influencing behaviour through credibility. People are more likely to take action if the message comes from a credible and authoritative source. That’s why you’ll hear people name dropping and it’s also what drives retweets on Twitter.

Fig-7 in Persuasion Triggers in Web Design
Fig. 7: A tweet from @smashingmag is likely to be retweeted because the brand has such authority.

For design guidance, we can turn to the Stanford Persuasive Technology Lab (founded by B.J. Fogg) as they have developed a number of guidelines for the credibility of web sites. These guidelines are based on research with over 4,500 people and are based on peer-reviewed, scientific research. Thanks to their research, we know that you should highlight the expertise in your organisation and in the content and services you provide; show that honest and trustworthy people stand behind your site; and avoid errors of all types, no matter how small they seem.

Persuasion architects exploit this principle by providing glowing testimonials on their web site. If it’s an e-commerce site they will have highly visible icons showing the site is secure and can be trusted. If the site includes a forum, they’ll give people the opportunity to rate their peers: for example, some web forums (like Yahoo! Answers) let users vote up (or down) answers to posted questions. The top ranked answer is then perceived to be the most authoritative.

Uxex in Persuasion Triggers in Web Design
Fig. 8: UXExchange allows users to vote up and vote down answers to questions, ensuring that the most authoritative answer rises to the top.

Scarcity

“If it’s running out, I want it.â€�

This principle tells us that people are more likely to want something if they think it is available only for a limited time or if it is in short supply. Intriguingly, this isn’t just about the fear of missing out (a kind of reverse social proof). Scarcity actually makes stuff appear more valuable. For example, psychologists have shown that if you give people a chocolate biscuit from a jar, they rate the biscuit as more enjoyable if it comes from a jar with just 2 biscuits than from a jar with 10.

Persuasion architects exploit this by revealing scarcity in the design of the interface. This could be an item of clothing that is running short in your size, theatre tickets that are running out, or invitations to a beta launch. They know that perceived scarcity will generate demand.

Related to this is the ‘closing down’ sale. One of the artists at my friend’s art co-op recently decided to quit the co-op and announced this with a sign in-store. She had a big rush on sales of her art. Then she decided not to quit after all. So pretending to go out of business might be a ploy!

Fig-9 in Persuasion Triggers in Web Design

Fig. 9: Phrases like ‘only 4 left in stock’ seem to stimulate a primal urge not to miss out.

Framing

“I’m strongly influenced by the way prices are framed.â€�

This principle acknowledges that people aren’t very good at estimating the absolute value of what they are buying. People make comparisons, either against the alternatives you show them or some external benchmark.

One example is the way a restaurant uses an “anchor� dish on its menu: this is an overpriced dish whose sole aim is to make everything else near it look like a relative bargain. Another example is the Goldilocks effect where you provide users with three alternative choices. However, two of the choices are decoys: one is an overpriced, gold plated version of your product; another is a barely functional base version. The third choice — the one you want people to choose — sits midway between the other two and so feels “just right.�

Fig-10 in Persuasion Triggers in Web Design
Fig. 10: BT’s ‘Unlimited broadband and calls’ options seem deliberately overpriced compared to the ‘TV, Broadband and Calls’ option presumably since it wants to to boost its share of TV customers.

Salience

“My attention is drawn to what’s relevant to me right now.â€�

This principle tells us that people are more likely to pay attention to elements in your user interface that are novel (such as a coloured ‘submit’ button) and that are relevant to where there are in their task. For example, there are specific times during a purchase when shoppers are more likely to investigate a promotion or a special offer. By identifying these seducible moments you’ll learn when to offer a customer an accessory for a product they have bought.

Help in Persuasion Triggers in Web Design
Fig. 11: After placing an order for a TV at the Comet web site, the designers encourage you to add other relevant items to your basket. This is exactly the right time to make the offer: once you’ve ordered the TV they remind you that you’ll need to install it.

Where to go next

Here are some great resources to find out more about persuasion architecture.

  • Influence: The Psychology of Persuasion by Robert Cialdini: This is the book that started it all. Although it was first published in 1984, it still serves as a wonderful introduction to the research carried out in the area.
  • MINDSPACE: Influencing behaviour through public policy: A series of reports and guides from a UK Government think tank on how to apply these principles to improving public policy.
  • Design with intent: A blog by Dan Lockton, providing many examples of how designers use these kinds of technique to influence behaviour.
  • The behaviour wizard: A wizard-style interface that helps you work out how to create behaviour change, based on a model created by BJ Fogg.
  • The Nudge blog: A blog by Richard Thaler and Cass Sunstein that describes many examples of behaviour change based on what they call ‘change architecture’.

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Web Design Questionnaires, Project Sheets and Work Sheets

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It’s nearly impossible to provide an accurate quote to a prospective Web design client without first gathering information about what that particular client needs. Some designers do this in either a face-to-face meeting or over the phone, but more often, they have a questionnaire that prospective clients fill out. This is preferable for a couple of reasons; the most important, is probably that this document then becomes an integral part of the design process and is available to refer back to.

So the question is, whether you should put that questionnaire up on your website or only send it to prospective clients once they’ve contacted you. There are a couple of reasons you may want to make it available online, but the obvious one is that clients are often eager to get started with their projects; providing the questionnaire online eliminates a step in the pre-contract part of the process.

Here, we’ve collected questionnaires and worksheets used by actual Web design companies, including some of the leaders in the industry. Both online and downloadable forms are included, as well as the pros and cons for each format.

Downloadable Questionnaires

While online forms are certainly popular, so are downloadable questionnaires. These are generally either PDFs or DOC format, though some firms also include versions in RTF or for Pages. The downloadable questionnaires are sometimes longer than their online counterparts, and are usually the choice for agencies that only take on longer and more complex projects.

We Are Pixel8

Wearepixel8 in Web Design Questionnaires, Project Sheets and Work Sheets

We Are Pixel8 has a planner in PDF format that they ask their prospective clients to download and fill out, and then upload to their website along with their contact form. It’s a great way to gather client information without requiring them to just fill out a Web form, which presumably lets them take more time with their answers. The instructions on the site are very clear as to how the process works.

Great Example Question: Please provide some information about the look and feel you would like for your website. You may also provide examples.

Happy Cog

Happycog in Web Design Questionnaires, Project Sheets and Work Sheets

Happy Cog also offers a downloadable project planner, which includes instructions for submission. It’s a good system, especially since Happy Cog projects are generally large projects with a wider scope than many other design firms handle.

Great Example Question: Are you familiar with the concept of Web standards?

Clearleft Ltd

Clearleft in Web Design Questionnaires, Project Sheets and Work Sheets

Clearleft Ltd offers a Client Ideas Sheet that prospects can download and fill out in order to get a quote. It’s a simple RTF document, focused entirely on the content. It’s also quite extensive, with a few dozen questions included.

Great Example Question: What is your measure for success, and what are you hoping to achieve?

Lunamedia

Lunamedia1 in Web Design Questionnaires, Project Sheets and Work Sheets

Lunamedia has a client worksheet that includes sections asking about the company requesting the quote—about their customers and competition, and the scope, features, design ideas and requirements of the proposed project. The questionnaire can be downloaded from the Lunamedia website and then sent via e-mail when completed.

Great Example Question: Why do you believe website visitors should do business with you rather than with a competitor?

45royale Inc.

45royale in Web Design Questionnaires, Project Sheets and Work Sheets

45royale Inc. offers a downloadable project planner that includes questions about the project goals, the look and feel of the proposed website, and general information. It also includes a section specifically for website redesigns.

Great Example Question: What action(s) should the user perform when visiting your website (search for information, sign up for an account, purchase a product/service)?

Erskine Design

Erskine in Web Design Questionnaires, Project Sheets and Work Sheets

Erskine Design has a detailed project sheet that stretches over five, A4-pages. The questions cover the current website; reasons for redesign; audience, perception, content, technology and marketing. A more convenient (and shorter) Web form is available as well.

Great Example Question: How is your company currently perceived offline? Do you want to carry the same kind of message through your website?

DistinctionHQ

Dist in Web Design Questionnaires, Project Sheets and Work Sheets

DistinctionHQ has one of the shorter project briefs; it clearly states that all answers will be treated with completely confidentiality. The sheet also contains e-mail and phone details of the company and its logo, which can turn out to be useful in case the sheet gets lost in the shuffle.

Great Example Question: Are you providing all text/images for this project, or do you require copywriting and photography services?

Strawberrysoup

Callback in Web Design Questionnaires, Project Sheets and Work Sheets

Strawberrysoup allows customers to request a callback, but also has a project sheet and a design questionnaire that clients are asked to fill out. The agency gives customers a number of choices: they can send an e-mail, call the agency or submit the documents online.

Great Example Question: If you need a content management system, please describe the features you would like, e.g. updatable news, multiple authors, stock control, user moderation, etc.

Stuff and Nonsense

Nonsense in Web Design Questionnaires, Project Sheets and Work Sheets

Andy Clarke’s Stuff and Nonsense provides quite a lengthy work requisition sheet which is available in MS Word and in PDF. The tone of writing is very informal (“Go make a cuppa, read this through again to make sure you’ve covered everything you need, then e-mail it”) but inviting. All questions are broken down into nine categories: apart from general information about the proposed website, the questions cover the current website and its performance, reasons for the project, audience, perception, new content, technical staff and marketing. If the clients aren’t sure about something in the sheet, they are encouraged to call Andy Clarke directly.

Great Example Question: Which areas of your current website work well? Why is that?

Mark Boulton Design

Mark in Web Design Questionnaires, Project Sheets and Work Sheets

In the project planner on Mark Boulton Design, potential clients are asked 15 questions. Notice the inviting tone and examples mentioned in the sheet; the agency does a good job of explaining why the questions are asked, and what kinds of answers are expected. Apart from general information, questions are asked regarding branding and design, as well as content and website management.

Great Example Question: When we design a brand, or website, it’s often more successful if we can place it within the current market. With that in mind, can you list your competitors? Please provide URL’s, or contact details for us to begin our research.

Duoh!

Duoh in Web Design Questionnaires, Project Sheets and Work Sheets

Duoh!, the design firm of Veerle Pieters and Geert Leyseele, has a downloadable client questionnaire that asks about things like brand, audience, and the look and feel of the website. The questionnaire is available in both English and Dutch, and is one of the better visually designed questionnaires out there.

Great Example Question: How does this website figure into your business model?

Pros and Cons of Downloadable Questionnaires

Pros:

  • Often more user-friendly, especially for very large projects or projects where a team is involved.
  • The client will have a record of their answers for later reference.
  • The client can take their time in filling out the form.

Cons:

  • There’s potential that the formatting will be affected by different software versions.
  • Clients may skip parts of the form, leaving out vital information.
  • It’s adding an extra step, and making it possible that the client won’t ever come back to your website after downloading the form.

Online Questionnaires

A lot of Web design agencies have online questionnaires for prospective clients to fill out. Here are some nice examples of firms that use online forms to gather information about prospective clients and their projects. Be sure to click through, and take a look at what their questionnaires include.

Emtwo

Emtwo in Web Design Questionnaires, Project Sheets and Work Sheets

Emtwo has an extensive questionnaire right on their website. What sets it apart is that each section collapses, making the form feel shorter than it actually is. This kind of design helps keep clients from feeling overwhelmed by an overly-long form.

Great Example Question: Why does your target audience need this website?

Studio 7 Designs

Studio7designs in Web Design Questionnaires, Project Sheets and Work Sheets

Studio 7 Designs has a short questionnaire on their website, including questions about the project timeline; why you want to work with Studio 7 Designs; and what your website competition is. A short form like this is often more likely to be filled out, though it’s also possible that prospective clients won’t take as much time with their responses as they might with a longer or downloadable form.

Great Example Question: Why do you want to work with Studio 7 Designs?

The Lab Studios

Thelab in Web Design Questionnaires, Project Sheets and Work Sheets

The Lab Studios has an interactive project planner on their website, consisting of nine steps—an interesting way of breaking up what would otherwise be a very long Web form.

Great Example Question: The Web can be a lot of things; some you may apply to your industry and requirements, others you may not. Tell us what you want to achieve with this website (increased sales, brand recognition) so we can suggest the best possible solutions.

Brian Hoff

Brianhoff in Web Design Questionnaires, Project Sheets and Work Sheets

The graphic design worksheet from Brian Hoff is simple and straightforward, and asks only the most pertinent questions—including asking for websites the client likes; what they like about their current website; and information about the target client base.

Great Example Question: What are your top three frustrations with your current website?

You Know Who

Youknowwho in Web Design Questionnaires, Project Sheets and Work Sheets

You Know Who has a Request for Proposal form directly on the website. The form is quite in-depth, and is necessary for the client to fill out in order to receive a full proposal. The form is then uploaded within the on-site questionnaire Web form. Clients can also upload any other documents they feel would be useful to the agency.

Great Example Question: Do you feel your current website promotes a favorable user experience?

Pros and Cons of Online Questionnaires

Pros:

  • Immediacy. Prospects can fill it out right then and there, reducing the risk that they won’t follow through.
  • Makes collecting answers easier.
  • Allows designers to require answers to certain questions that clients might otherwise leave unanswered (of course, there is no guarantee of the usefulness of those answers).

Cons:

  • Can be harder for a team to collaboratively fill out an online questionnaire.
  • Long Web forms can be a psychological turn-off to many people.
  • Risks that something will go wrong upon submission. Most clients won’t save their answers elsewhere, and may not bother to fill out the form again if anything goes wrong.

Improve Your Worksheet!

Now that you’ve had a look at real world examples of Web design questionnaires, it’s time to take a look at your own questionnaire. Look at the questions other designers are asking, and think about how they might improve your own process.

This doesn’t mean you need to ask all the questions other designers are asking; if you don’t see the point in a question, then you probably won’t find the answer helpful. But looking at these questionnaires will get you thinking in a new direction, and help you serve your clients better.

Further Resources

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© Cameron Chapman for Smashing Magazine, 2010. | Permalink | Post a comment | Add to del.icio.us | Digg this | Stumble on StumbleUpon! | Tweet it! | Submit to Reddit | Forum Smashing Magazine
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Beware of -webkit-text-size-adjust:none

The other day I came a cross a website with text too small for me to read it comfortably. I hit Command-Plus a couple of times to make Safari bump up the text size a bit… and nothing happened. What?

After some investigation of the CSS used on the site the culprit turned out to be the following CSS (don’t use):

body {
    -webkit-text-size-adjust:none;
}

What that does is prevent WebKit-based browsers from resizing text. Not even full page zoom resizes the text. Now, how can preventing your users from resizing text be a good idea?

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