Design

Web Usability: Top 10 Tips

With bounce rate and time-on-site assumed to be the top trump cards in Google’s new algorithm; there is most certainly a push from Google — and subsequently advertisers — for websites to become more user, in addition to search engine, friendly. Read on to find our top ten tips for enhancing the user experience including everything from Search Engine Optimization (SEO) and rich media, to navigation and mobile device optimization.

1. Faster is always better.
It is not a newsflash that speed and load times rule the web. Every second a user has to wait, the more likely they are to leave your site. If you’re experiencing some lag time, try reducing the number of HTTP requests by simplifying the design, using CSS and CSS Sprites, combining images into a single file, and reusing elements — like page headers — which can reload from the cache. You can also create the illusion of speed by placing style sheets in the header. This will allow the header and navigation menus to load first thereby showing progress and pacifying user impatience.

2. Simply site navigation.
The foundation to every webpage is the sitemap and navigation. Clear and concise menus are essential as well as a single page showing all links. Online reading patterns lend themselves to the typical “F” pattern (example below). To ensure that the user can easily interact with your content, keep a relatively short list of menu option down the left side and across the top. Be sure that all navigation info stays above the fold and that the logo links back to the homepage. Intuitive navigation outlasts number of clicks, so go ahead and forget about that 3-click rule. Not to imply that the user will stick out a lengthy path, but ultimately clicks don’t cause user frustration, poorly organized sites do.
Example of F shaped reading pattern

3. Embed Rich Media
Tickers, videos, animation and other rich media options have changed the landscape of the web and help keep the user on your site for longer while they interact with more content options. Nowhere is this more valuable than on education, news and entertainment sites. The biggest hurtle to overcome with rich media embeds is software compatibility. Consider using a third-party hosting site like youtube.com and embedding the video directly on your site. This will level the compatibility playing field and remove the server-hosting burden from you.

4. Optimize for Mobile Devices
While designing (or redesigning) your site, the need to factor in mobile devices is pressing. There are several schools of thought regarding site optimization, but the most all-encompassing and user-friendly option is to simply use the same URLs as the standard website. Strip down the site content to only the bare essentials. Simplicity is of the name of this game. Avoid using scripting languages or Flash components, as most devices are not equipped to support them. Keep in mind the small screens and use small graphics or ads and content that are scalable.

5. Bookmarking
Listing your site on social bookmarking websites like Digg can drive quality traffic to your way and bump your page views. It can also have a cascade affect where a user will tag your site for yet another site where yet another user will tag it again, and so on. Bookmarking is a handy tool that is relatively easy and doesn’t require a ton of time to achieve.

6. Utilize Social Media links.
Social media sites have taken over the way users share information with one another. Give viewers an easy way to link content they like from your site to their profiles. Not only will it spread the word, it will also get the attention of like-minded users who will not only click out of curiosity, they will probably spend quality time on your site which will help bolster your chances in the search engine pool.

Examples of Social Media Icons


7. Clearly Identify and Brand.

Brand identity is essential in all forms of media, but is most important on a large and complex website. Be sure the company’s logo or name is clear in the header. Choose, colors, fonts and graphic treatments compliant with brand style guides and reinforce that look at every opportunity. The more comfortable the user is with the style, the more familiar they are with the brand and are more likely to come back time and time again.

8. Search Bars are Essential
The more complex the site, the more essential the search bar . For user ease, stick to the tried and true method with an input field and a “submit” or “go” button located at the top, right of the page. Design the search bar cleanly with the font and color style already established for the overall look. In regards to search fields, less is more. Take Google for instance (see below), their entire brand is built upon the search bar and it remains simple and straightforward.
Example of Google Search Field

 

9. Strategically use Keywords and Titles
Be true to your content. Of late, Search Engine Optimization (SEO) has been all the rage, but don’t sell your digital soul for a few extra clicks. Google is working hard to filter and outsmart spammers who abuse the algorithm. Instead of getting caught up in the hype and fortifying your site with endless keywords, focus on how the user would look for your information and what words they might use. Be strategic in your keyword choices and get to the kernel of the matter to effectively garner the largest audience who will also spend the most time looking through your content.

10 Design. Design. Design.
Place big, attention-grabbing headlines above the fold, but don’t be overly concerned about making a user scroll. If you’ve successfully filled your site with quality content that is organized and clearly designed, scrolling won’t deter a user. The presentation of information requires a designer’s eye to ensure a site that is both aesthetically and functionally sound.

The post Web Usability: Top 10 Tips appeared first on Design Reviver.


The Role Of Design In The Kingdom Of Content





 



 


If content sits at the top of the food chain, why do we spend so much time talking about the finer points of design? Every day we debate, experiment with and discuss topics that easily fall into the category of aesthetics, enhanced functionality and layout; in fact, relatively rarely do we talk about content. Nevertheless, even though we should concede that content is king in this realm, this doesn’t mean that design should be devalued.

It may seem logical that the user experience lives and dies by how the user relates on an emotional level to the content on a website. But this is not necessarily the case. From a design perspective, our job is to maximize the value of every visitor, whether they love the content or hate it. The role of a UX designer is not always to make everyone feel all warm and fuzzy inside. A rich Web experience could include the emotion of happiness, humor, discontent, sadness, anger or enlightenment. A well-designed website enables us to attribute our emotion to its source and connect us to that environment through a range of senses. A UX designer should understand why and how to utilize the principles and techniques they have learned to support the website’s precious content.

Justifying User Experience Design

Investing in UX design as an amplifier of good content is not always an easy process. In many industries, a product that fills a demand and that works as it should is good enough. Most of us don’t care how an ink pen or a computer monitor makes us feel, as long as it works. A large portion of the Web still reflects this sentiment, as do clients and project managers who haven’t been educated in the value of UX.

A website is a much more involved product than an ink pen and calls for a different measurement of user satisfaction. A product that merely meets demand and works correctly does not suit a medium that is so highly interactive and saturated. As designers, our task sometimes is to convince other parties of the value of building a user’s personal engagement with the website’s content. Fortunately, we have examples of companies that have done UX right and that have the success to show for it.

As a geek who enjoys building computers, I look to Newegg as a good example of a company that has played to its strengths to deliver a superior user experience. In its early days, Newegg’s fair prices and lightning-fast delivery of computer components made it the place to shop for IT people. This was all great, but the real kicker was that users who loved to share product strengths and weaknesses with each other could do it all on Newegg’s website.

This turned out to be a fantastic benefit for new users, who were inclined to trust the experience and suggestions of people they regarded as peers. As a result, Newegg built a massive army of geeks who generated content and provided an extremely valuable experience to its users. If you had a device or component that was functioning oddly or not at all, chances are that someone had shared the cause and maybe even a solution in a Newegg review.

Newegg

Newegg acted on this opportunity the right way by using design to highlight its most valuable content. While its design may not be the slickest or most modern, Newegg provides a great experience and has high user satisfaction. Ratings and reviews by peers have become a driving force in Newegg’s design and populate nearly every page. As the design has evolved over the years, product reviews have floated to the surface of nearly every page, and the system for contributing reviews has grown in depth and functionality as well. Newegg even took this to the next level with a recent nationwide ad campaign and design. All of this came about because Newegg identified which of its content made for a strong user experience and built on it, which should be done in every Web project.

Identifying the content that makes you stand out is only the first piece of this puzzle. What we really want to explore is how to take everything we have learned about color theory, lines, shapes and visual movement and apply it to our content in a way that doesn’t just decorate it or even make it pop on the page, but rather that supports the conversion of a goal or delivery of a message. Much like how the primary function of petals on a flower is to attract insects to pollinate, good design ensures that your website will thrive. All of that great design talent needs to be applied not only to the content but to the layer before and after it as well.

The Delicious Design Sandwich

With virtually every website, good UX design can be sectioned into three parts or events: introduction, consumption and reaction. Content is at the core, the meat of what the user is looking for, and on both sides of the content are events that are driven by a well-executed design.

User Introduction

The Web is a world of first impressions, and quick ones at that. Users form an opinion of a website within the first few seconds of loading it. This means that the colors, the layout and the presentation of headings are all evaluated before any content is actually absorbed. Users are inclined to scan content until they zero in on something that piques their interest. Regardless of what your content actually says, the design around it controls what the users see first and how their eyes move across the sections of the page.

In addition to searching for interesting information, users will also be determining how credible this resource is. Despite being constantly taught that we shouldn’t judge a book by its cover, all of us are susceptible to trusting a resource based on our familiarity with it, what our peers think of it and the time and money that we estimate was put into its construction.

Living Social takes advantage of this in its design in multiple ways. A quick scan of the main page after the user has entered an email address and location reveals several techniques that have been implemented to elicit a reaction from the user.

Living Social

Perhaps most striking is the background image. In every city that Living Social serves, a background picture loads that the visitor can relate to. I immediately connected with this website because I did a double-take at the background image and realized that I pass by this area all the time: it’s just down the road from me!

Living Social has also done the little things right. A clear hierarchy is established on the page through the headings and content modules; the call to action is the most prominent element; and the interactions oriented around engagement are easily accessible. The counters that tell you how many people have bought the deal and how much time you have left generate sufficient peer pressure.

Living Social

When all is said and done, Living Social has invested in the introduction side of its design, which makes a lot of sense given its content. Living Social and the other daily deal websites thrive on a high volume of quick visits, which means they often live and die on first impressions. The heavy emphasis on the impression portion of this design begins with the content. Instead of fitting content into a design concept, Living Social has wrapped an appropriate design around the content that it wants to feature. But we aren’t done there.

Content Consumption

Even in the process of consuming content that we’ve proposed, design plays a huge role. The crucial rules of typography control the experience that users have when reading articles. The mood of images and video can vary drastically based on their aesthetic setting. If your primary content is user-generated, then the ability of users to interact with the website and each other will be driven by the interface you’ve designed.

More than anything else, content is an opportunity to set the tone of the website. We have all witnessed the untold damage that is done when content that should have a professional tone is set in Comic Sans. The font face, size and color can do an amazing job of controlling how your website says something that leaves an impression on users, which leads to the final piece of our sandwich. Along these lines, the way you frame entire portions of the website gives the audience clues as to what their emotional reaction should be.

We see this naturally develop with websites created by designers for their own peers. Portfolios, design-related apps, and websites for networks and conferences are all designed for tone. Of course, getting too extravagant in an attempt to impress is the opposite of what we are trying to achieve here. However, in the case of a conference about HTML and CSS, a website that experiments with the edges of what’s possible with HTML and CSS is an appropriate setting for the content.

The Combine

Like many websites for technology and design conferences, The Combine in Bloomington, Indiana, is highly design-driven. In addition to the slick HTML and CSS that will resonate with the professionals being targeted, the aesthetics intentionally reflect the small-town atmosphere of Bloomington. The same features that distinguish the location of this conference also encourage users to identify with the design.

User Reaction

This may be the most understated design-driven activity on a website, but it carries huge value. How the user responds to your content is pivotal to the website’s success. These days, merely delivering content is not enough. The Web has a wealth of information and options. In order for a website to enjoy any success, it must take advantage of referrals, links and maybe a bit of buzz on social networks. If we want to stand out on the Web, our users need to share our content with friends or contribute their own thoughts, reactions and content.

YouTube serves as a practical example of building an experience around the user’s reaction. YouTube kickstarted the concept of viral videos, but getting there required that the website be designed around the content itself. We all know that a massive amount of content is uploaded to YouTube every day, but the degree to which a video goes viral depends on how encouraged the user feels and how easily they are able to share or contribute to the experience.

YouTube

It doesn’t take a trained eye to see this in action all over any given YouTube page. Suggested and related videos are always available, along with the option to share a video on your favorite social network or embed it anywhere on the Web. Of course, the design was not made to look good on its own and then this functionality shoehorned in. Again, the emphasis is on the content, and the design elements that result in the user’s reaction are all rooted in sharing or exploring that content.

In a world driven by likes, tags, tweets, shares and votes, the follow-through that a website and its content facilitates becomes a massive factor in its success or failure. A user who visits a website, views the content and then leaves generates little value for the business. For this reason, we see blog articles sprinkled and even littered with related content, suggested videos that come up after you watch a clip, and quick and easy share and save buttons everywhere. The follow-through on each of these actions is highly design-driven. The color, shape, size and location of links and buttons determine whether a visitor sees them quickly or not. But, of course, we can’t expect everyone to play the role that we define for them…

Designing For An Experience

As important a role as design plays in the perception of and reaction to your content, people still argue that a user experience cannot truly be designed. Of course, the user ultimately decides how they engage with any design. If the goal of a design is to convert every single user into a customer, then failure is the only outcome. We can, however, design an experience that connects immediately with a target audience, delivers information with a clear tone and purpose, and encourages a response.

We want to design an experience for users who are willing to buy into it. Users come to your website most likely because they already have some interest in digging into the content, which means they are willing to play into the experience that you have designed. If a user stumbles on the website by mistake, then taking them all the way to the reaction stage of the experience becomes more of a bonus than a goal.

Different techniques for driving engagement with content can be found across the Web. If you’ve been to the blog xheight lately, you may have noticed its effort to prioritize the content in its posts. In addition to the minimalist design, the designer further isolates the content by fading elements out of view after your cursor has been idle for a few moments, leaving the article you are reading as the only element on the page.

X Height Blog Before

X Height Blog After

The jury is still out on whether this makes for a better or more distracting reading experience, but this design decision clearly centers on the content that the designer wants to deliver.

A different technique is apparent on the Livestrong website. When the user hits the browser’s address bar or tries to click away after reading an article, a modal window with related content pops up. It’s interesting that the modal window is enabled only in the blog section of Livestrong, and not by mistake. With a website this rich in content and from so recognizable a brand, the designers could assume that the majority of traffic to these articles would come from search engines. The goal here is to keep users from jumping back to Google for more content and to have them continue engaging with the content here.

Livestrong

Keep Designing

Now as much as ever, companies are recognizing the value that good design and a solid user experience can bring to them. UX design is about developing a road map for the user, encouraging certain actions, and developing a user base that wants to engage with your content.

The key to driving this engagement is to ensure that we value design in the right way, not simply as a template, theme or color scheme but as a support system for key content. We can use design to make a website unique and more memorable. We do this by laying the foundation of a good impression, enabling smooth and meaningful consumption, and encouraging engagement with the content. All three of these areas are opportunities to drive a user experience that is in harmony with our content.

Additional Resources

(al)


© Jason Gross for Smashing Magazine, 2011.


Focusing on Good Design, Not (Just) Good Decoration


  

Time and time again, we mistake good decoration for good design. When we are looking for inspiration, we go to the same websites and the same showcases trying to get that added push necessary to create something we love. Now this isn’t a huge deal (especially if we are looking for a creative kick), but if we aren’t careful, we can end up focusing mainly on the decoration and beautification of a web site.

Designers must keep in mind that true graphic design is less of an art and more of a theory. Graphic design is simply a means to solve problems, but once you have solved your problem, you are free to dress it any way you like. The best way to design your web sites (as well as any other thing), is to first figure out what the goal of your site is to be. For example, do you want people to come to your site to become informed about your product, or do you want them to purchase your product? And if you want them to purchase your product, how are you going to make it more important than anything else on the site–of course, without over doing it or compromising its intuitiveness?

You need to be focused on the goals of your site first and worry about the beautification last. With that being said, in no way should you completely ditch great decoration for good design. It can sometimes be hard to find a nice balance of the two but it is more than possible. Of course, for some sites, the amount of decor will contribute to the goals of your site, so it’s imperative that one sits down and figures out what it is they are trying to achieve.

Web Design Examples

Below is a list of some sites that we think have a decent balance of design and decoration. Of course we feel like there is no perfect site (or at least we haven’t seen it), but these sites are pretty close. When looking at the showcase we tried to determine whether it was clear who or what was being presented, how easy and intuitive the navigation was and the way in which everything interacts with the decoration. See how they fare:

Adham Dannaway

This is a great start to our examples. There are so many boring ways to draw attention to the fact that someone is a designer as well as a developer. Some folks just state it, but this guy has an easy to understand visual tactic that makes sense and there is a blurb about each ‘part’ of him, which takes you to work dedicated to that part. A pretty simple and smart idea.

AwesomeTees

Obviously here, they are selling shirts. The use of the green bar at the very top that lets visitors know there is a sale going on is a very simple design solution. It doesn’t stand way out which is smart; because the branding here is that of a quality line of shirts, not a bunch of cheap shirts that go on and off sale.

BellStrike

Headlines are extremely useful (though they tend to get a bit over used) in web design. Here, the name ‘Bellstrike’ tells most nothing, so the headline is used to pretty much fill in this major blank. Then right under the large headline we have the option to do one of the two things we would more than likely do anyway–find out more info or sign up.

 Cheesemonger Invitation

This website is a good example of following the ‘Google it’ rule. Let’s assume you just heard folks talking about the ‘Cheesemonger Invitational’ while you’re on the street or a friend mentioned they were going. You have no clue what it is so you Google it, and this site comes up. All of this information is above the fold with a handy video–what else could you ask for?

 Chichester Music Academy

Another great example of headlines and blurbs, but what really stood out here was the sub-navigation. With this, Chichester made it obvious that their focus is on their music lessons and have made it absolutely important that you check out the information and tuitions for the programs.

Clear Assembly

This site showcases a nice blend of decoration and design–see what happens when you scroll down or hover over a part of the illustration. In the mean time, the static sidebar is very useful, and it’s made pretty clear what this company does.

 Drupal Camp Atlanta

While not a huge fan of the side bar, it really makes sense that the ‘Get On The Waiting List’ button is so visible, and you can assume before this event was sold out, it was probably the button to purchase tickets. Everything is clear and the illustration and techniques are extremely attractive. This is a good blend.

Earth Echo

This seems to be a pretty standard layout that puts the focus on donating and signing up in the top left corner. The purpose of showcasing this site, is to show how you can decorate some standard (yet useful) layouts.

Food Sense

This is an example of a nicely put together website that decided to keep the decoration to a minimum, and it’s completely reflective of the idea behind this site–they seem to focus on cooking, mainly with veggies in their simplest form.

Hanging Up The Moon

This website isn’t necessarily clear on what you are doing, but it intuitively makes you want to click on the pictures and figure out what exactly is going on. This is an AWESOME way of presenting this kind of project (we want you to go figure out what’s going on here. It’s super neat!)

MediaParker

If we were told to make a site for ‘Hosting Solutions for Design Lovers’ it would probably look exactly like this. First, the prices and features aren’t hidden and have to be searched for (like many hosts), and it is very attractive to anyone who has a thing for design. This is also a great example of a single page website.

 Melbourne Food & Wine Festival

Much like the ‘Cheesemonger’ website, the ‘Google it’ rule is exemplified here. All the information is clearly visible and is organized very well, for the large amount that there is. This is an example of another great balance between problem solving and decoration.

One Design Company

This website took a bit of a different approach to navigating around it. Each screen there’s an arrow and intuitively, you would push the arrow keys to see if anything happened. Lo, and behold–movement! A nice added touch to a company that claims to use ‘gallant technology.’

Playtype

This is very progressive design, but it stays true to the idea of presenting folks with fonts. There is sideways navigation that allows the top portion of the site to remain static–and you always have the opportunity to browse the fonts. This makes sense.

Michael Wong (Mizko)

This is an example of good clean design and excellent coding all working well together. It’s pretty evident what he does without creating an overused headline blurb. It’s a great, progressive idea at work here.

The Manual

This is another great example of a single page website–there isn’t a ton of decoration here but the design makes sense. We know exactly what the product is, and though the product is sold out, the area where it can be purchased is visible. Information is visible and everything is right where it needs to be. Unfortunately, it’s a temporary site, but hopefully they don’t lose the structure they have.

War Child

Once again, a site that does great at mixing some excellent illustration with just as excellent design. We understand first, the purpose of this site, then we are called on to donate to the cause. It’s very clear what they are attempting to achieve.

Whiteloupe

This is another site we can use the ‘Google it’ rule for. You may have no clue what a ‘Whiteloupe’ is but it becomes more than evident once you get to the site. They’re obviously attempting to get customers, but not without showing you the work they’ve been a part of. Consider finding this site and just seeing prices first rather than seeing their portfolio–how would you feel and what would you think?

Warehouse Twenty-One

This website makes it easy for their audience to know what’s going on. Basically all the important information is given it’s own space and makes for a very clean and focused web site. The simplicity alone makes for easy decoration–everything here was achieved very well.

Tom, Dick & Harry Creative Co.

The great thing about this site is that it doesn’t use your typical text navigation bar, it uses illustrations to let you know where to go, which promotes a nice bounce rate. What is also important to take note of, is that the ‘Clients’ button is bigger than the others, which probably means they really want you to know who they have worked for, and who matters most.

StoryWorldwide

This is a very forward thinking website and while it may take a minute to actually understand the purpose of the site, you will soon notice that this agency once to put a large amount of focus on the work they have done. Not on the services they offer and who does what. This is a very attractive website that makes sense.

 Shout Digital

As some web designers still attest, what you want to do is pay attention to what you put above the fold because it’s not always guaranteed that someone will scroll down and bounce around your pages. The thing we like about this page is, aside from the wonderful illustration, there isn’t a bunch of clutter up top and that makes users tend to want to navigate.

 Quarterly Co.

Aside from great and eye-catching headlines, good diagrams can really help you get your point across to your audience. Most times after we figure out what a product or service is, we want to know (as simply and quickly as possible) how it works. This diagram is right above the fold, and once you are finished, you have the option to hide it.

Parliament

With most websites, everyone decides to put all their links at the top of the page along with everything else, and sometimes the stuff that’s important can end up getting overlooked. Here, on the right side they decided to take the most important pages and make them more attractive than any other page. Your eye may also be drawn to the ‘work’ and ‘services’ graphics before they go elsewhere.

 Dustin Wood

Another great headline here from Dustin Wood. The wonderful thing about this headline is that it’s interactive and allows you to follow the linked words. This makes sense because of course, you’re going to get attention and focus with a huge headline like this, so why not make it useful.

 Driver Club

This is an amazing showcase of single page website magic–from the graphics to the navigation everything here works well with each other. With a design like this it’s easy to get cluttered, but everything here has remained simple and clean.

 Dirty Dave

Though this is a pretty typical portfolio layout, what’s best about this site is what happens when you decide to hover over the grayed boxes–it obviously turns color. This is pretty amazing because the whole site is gray and neutral, so when you hover, you get a pop of color and a focus. It’s a clever little trick.

Cookie Sound

This is another great example of design and decoration living well together. Everything has it’s own untouched place. Also, your eye is kind of drawn to the top right where there’s a Twitter message, which probably means the owners are interested in gaining followers and engaging with their audience.

 Abita Presents: Boudin & Beer

If you ascribe to that wonderful ‘Google it’ rule, this is a stellar website. An added bonus to this site, though, is that the ticket purchasing button is sticky and is always at the bottom of the screen wherever you go. Obviously, they are focused on selling their tickets, without making it overbearing.

 BarleyPop

This is a super clean website that explains the product above the fold (top right) and continues to introduce and explain it as you look around the site. The focus is not just selling the product, but establishing the purpose and the brand.

A Little More Help

Hopefully, some of us understand this balance a bit better. The best way to try to explain it is creating a focus on what is most important and making it natural for your audience. When creating a web design, you’ve got to pretend the audience has never seen or used a website before, so you must make it as intuitive as possible. For product sites, no one wants to be forced into purchasing, and for any site in general, no one wants to be completely in the dark about what to do. On the other hand, no one wants to have to peruse a completely boring site.

It seems pretty easy to understand but it can be a pretty hard concept to grasp. Below are some tools to help you get a better understanding of design as a problem solving technique and not just a way of creating attractive sites.

Education Resources for Studying Graphic Design

45+ Free Lessons in Graphic Design Theory

The Design Funnel: A Manifesto

Thinking About Design

(rb)


Designer Spotlight: Interview with MoGraph & Branding Designer Fraser Davidson


  

Today we have a new designer spotlight, where we interview and feature a member of the design and development community. In this installment, we shine that light on talented motion graphic designer and sports branding specialist Fraser Davidson. If you are not familiar with his work, then you are in for quite a treat (and just might find that you have seen some of his designs around the web before.

In his own words, Fraser is:

“An award winning London based, freelance Motion Graphic Designer, Animator and Director. He was previously Head of Motion Graphics at Mainframe, a Motion Graphics, VFX & Animation House.

Graduating from Nottingham Trent University with a BA in Graphic Design, Fraser has six years experience creating advertising, music videos and channel branding across many media. Fraser has had his work featured in a number of publications and has collected three International Promax Awards.

He is the writer and director of the multi-award winning Youtube series ‘The Alternative Rugby Commentary’ and has collaborated on projects with Australian comedian, Tim Minchin. These include animated short, ‘Popesong’ and the BAFTA nominated animation for his nine minute beat poem ‘Storm’. Directed by DC Turner and Produced by Tracy King”.

In Our Words:

Fraser is like a force to be reckoned with. His work absolutely screams creative overflow! With his intense and near flawless design work in the sports field, to his deft, imaginative animation and motion graphics designs that are executed with such precision and skill, Davidson’s portfolio is simply stunning to behold. Below, interspersed throughout the interview are some of Fraser’s skillfully crafted pieces.

The Interview

Thanks again for agreeing and taking the time to answer these questions. So Fraser, what got you first interested in the motion graphics game?

Well, I studied graphic design at University. I found after two years on the course that I didn’t really enjoy the emphasis on what I considered to be the mundane aspects of design. I wasn’t that into the nuances of type layout, grids and high concept stuff. I happened to stumble upon the After Effects section of the course (web design was full) and got sucked in from there. I self taught and spent the rest of the course bending projects to my purposes. I got a job with Mainframe in London shortly after leaving university and was lucky enough to work with some of the best in the business. Mainframe has since spawned several great companies including key components of Man vs Machine, The Found Collective, Beautiful TV and several more.

WRU In Stadium Animation from Fraser Davidson on Vimeo.

This is a project for the Welsh Rugby Union. Fraser was the Live Action Director/ Animator/ Compositor

Branding is a delicate, very involved process, how did you first become interested
in this area of design?

I’m not convinced it is that delicate an art to be honest, and I certainly don’t feel that way about my own work. I enjoy branding as it gives you a chance to be quite gestural with your marks. You only really need one good idea. This helps as I tend to avoid good ideas on the whole.

Your work in branding focuses on the sports field. Is this a niche you came to focus on as you saw a need there, or were you drawn there as a fan? Or was it a bit of both?

Well, I had a fairly brief career in rugby before starting in design. I’ve always been drawn to the contact sports, and since a young age was interested in the symbolism and the visual derivation of logos and team colours. Theres a real tribal nature that comes with sport branding, there are very few other industries in which consumers/ fans feel such a connection with a brand or logo. The idea that you can create something that people wear as a genuine piece of heraldry, as part of a clan or tribe really appeals to me. Team logos are things Ive drawn virtually my whole life, its just that I have only recently started doing it for a job.

With your work in sports identity, what is your process like? How do you typically get started?

Hmm. Its a good question, but not an easy one to answer verbally. I typically have a rough idea for a feeling or stance of a given animal/vegetable/mineral and kind of work into the detail from there. Its important that logos have movement and the feeling that you have captured a particular attitude or emotion. Once you have that sense of purpose locked down, the rest of it is just tweaking really.

You have worked with some really high profile clients and organizations, is there still some dream client (or team) that you would love to have the opportunity to work for?

Yes, in the last year Ive had the opportunity to work with some great clients and organisations on some really exciting projects. Most of these I cant really share at the moment as they wont be in public domain until next season. But there are hopefully going to be some interesting new looks for a few very big NCAA schools. I guess if I were to be greedy, I’d say that an absolute dream job would be to produce a logo for an NFL franchise.

With your work in motion graphics, how would you describe your process there? When getting started what do you do differently than with your branding work?

The two have very little in common to be honest. A typical logo takes 2-3 hours to put together on average, animation projects can last for months. Its much more technically involved. After the initial creative ideas and bursts, a large part of the job relies very heavily on hours of thankless graft. There is a somewhat pervasive idea that computers make animation a) easy and b) fast. Its still neither, if you do it properly.

On the motion graphics front, you also do art direction and animation. Do you prefer to handle all of these various aspects of a project, or do you have a favorite you’d rather focus on?

On the whole, Its far easier to express your own ideas than it is to express someone else’s. I’ve worked on jobs where ‘creative’ people see you as an extension of their own tool kit and not as a creative person in your own right. It can be quite hard to have someone with no design experience sit next to you and have you shift keyframe velocities about. On the whole I like producing every part of an animation. Except voice overs, there’s a total budgetary minefield.

Tim Minchin Storm Trailer from Fraser Davidson on Vimeo.

This is the preview for the animated short Tim Minchin’s The Storm. Fraser was the animator on for this project.

What are some of your go to tools to work with? What software would you essentially be lost without?

As a mograph designer you will need an extensive working knowledge of Illustrator, Photoshop and After Effects. A 3D program helps a great deal also.

What advice would you give to other motion graphic designers just getting started in the field?

The best design advice I ever received is that you are known for what you do. Seems obvious enough, but the number of people I come across whose jobs involve 3D compositing, who would far rather be creating character animation (or vice versa) is crazy. The principle point has a that people will not employ you to create work in areas you do not have form in. If you want to design sports logos, start today, get them out there where folk can see them. If you want to get into character animation, start animating shorts in your spare time. Be prolific, don’t be guarded of your design and don’t hide it away. This applies to anyone, not just beginners.

Zappar Sting from Fraser Davidson on Vimeo.

This is a promotional video for a Zappar Branding Project. Here, Fraser was the Animator and Director

What tips would you offer someone who decides to toss their hat into the branding arena?

Practice I guess? Again, I dont mean to seem facetious, but my answer is really the same as above. Do as much of it as you can and get as much feedback as you can. Very few people get worse at something the more they do it.

What would you say are some of the major developments that have helped shape the motion graphics field since you have been in it? What things would you say are on the horizon for the field?

Its really almost been the perfect industry from my perspective. The internet/ youtube/ the viral and all the other content avenues have meant an explosion in the need for video content. When I first started (only 7 years ago) we were still working predominantly in TV branding, there weren’t web budgets like there are now. The certainties of traditional media have disappeared and a guy in his bedroom with a good desktop computer can make anything from film quality vfx to animated cartoon series with millions of viewers. With all the new technology and means to view video, its hard to see where we’ll be in 2 years time. Obviously the resurgence of 3D in films and TV is yet to reach an apex, but I think augmented reality is going to be the next big unexplored vista.


This is a still from a series of videos for The Alternative Rugby Commentary. Fraser was the Animator/Director/Writer for the majority of the promos in this project.

Speaking of the future, do you have any projects in the works that you can share with our readers?

Motion wise, I have a quite original induction video for a large ad agency that’s getting its final renders while I write this. I recently worked with my friends at The Found Collective on a nice piece for the UK Government promoting Britain. Rumour has it that it was to be viewed by the big man from the White House. And I have a nice personal piece that’s overrun by about a year for the awesome British comedic poet Tim Key. They will hopefully all feature on my website in the next few months. Unfortunately I cant really tell you too much about the College rebranding.

Your work reflects the passion of someone who is always having fun. Is this the case, or are you just really good at making look that way?

Ha. I tend to work in frenetic bursts of good humour I think. I’m quite easily distracted, so I often work on a number of projects at once. Hopefully this keeps them looking fresh and fun.

How would you say designing a logo for a sports team or franchise differs from designing a logo for a regular business? In other words, are sports fans more demanding than your average customer in terms of accepting the design?

People don’t send you hate mail if they don’t like the financial services logo you designed. Companies ‘belong’ to the people who own them and if its a good company, the people that work there. Teams and their logos ‘belong’ to fans. People might wear Nike/ Diesel/ D&G logos because they like the product or associate with the brand. People wear team jerseys for far stronger emotional reasons. They pour far more time and energy into these organisations, the teams are part of who they are. A good team logo should reflect this.

(rb)


How To Build An Agile UX Team: The Culture





 



 


This is the first in a three-part series on how to build and grow successful user experience teams in agile environments. It covers challenges related to organization, hiring and integration that plague UX teams in these situations. The perspective is that of a team leader, but the tactics described can be applied to multiple levels in an organization.

Building any kind of agile team is a lengthy and challenging process. Building a user experience team within an agile organization challenges not only traditional design practices but typical design team dynamics. In this first part, we’ll look at the type of culture that would support a strong UX component in the agile process and how to structure the organization so that designers are most effective and are able to thrive.

Organizations Become Supportive Through Dialogue

Agile Culture
Teams work together to celebrate their wins at weekly team-wide demos.

Critical to the success of any user experience team is an organization that values its contribution. This is not unique to agile shops, but it becomes even more critical given agile’s rapid cycle and participatory rituals. In a typical resource-allocation scenario, no more than one UX designer is assigned to a cross-functional (i.e. scrum) team. In fact, this scenario is usually optimistic. In some cases, a UX designer will be straddling more than one team. “Team� is the core concept of the agile philosophy, and as such it must include the designer as a core member.

Development managers need to set the expectation with their staff that design is critical to the team’s success. As you begin to build your UX practice in this environment, ensure that you have frequent conversations with these managers to review how their staffs are reacting to the addition of designers to their teams. These conversations will help anticipate issues that may hinder the cohesion of the scrum team. In addition, lessons from fixing one of these issues can be applied pre-emptively on other teams.

By the same token, it is incumbent on the UX designer, their corporate champion and team leader or builder to promote the values of the craft in the organization. Again, this is not unique to agile environments, but it is critical to keeping the team focused on core UX and design issues. Key to this promotion is transparency. Let the team into the designer’s world. Let them see what they do and how they do it, and let them experience the benefits that come from doing UX and design work. When all members of a cross-functional team can articulate the benefits of design activities such as,

  • speaking with customers,
  • understanding the business and competitive landscapes,
  • constructing the information hierarchy,
  • assessing visual communication,

then they will be far more inclined to carve out time for those activities in each iteration. Include the team in the actual design exercises. By practicing participatory design, the designer’s contribution will become evident, building their credibility and crystallizing team cohesion.

How To Structure The UX Team

Organizationally, there are essentially two ways to structure the UX team: as an internal agency of shared resources or by using a hub and spoke approach, with designers dedicated to specific teams.

Internal Agency Approach

Using the internal agency approach, incoming work is routed through a central point of contact (typically the UX manager) and then assigned to the designer who is best suited to the work and who has the bandwidth to take it on. The challenge with this approach is two-fold.

First, it promotes a culture of specialization in which designers limit their contribution to particular segments of the craft (for example, mobile, e-commerce, social experience design, etc.). Secondly, with no loyalty to the scrum team, priorities become driven by which product owner can yell the loudest, typically leaving the designer in the middle, awaiting the outcome to know where to focus. Additionally, this approach taxes the UX manager heavily by forcing them to constantly assess bandwidth, availability and applicability of skills to the required tasks, all while helping the product owners manage competing needs among the design staff.

Hub and Spoke Model

The hub and spoke model, on the other hand, is the better practice. Dedicate each designer exclusively to one particular scrum team. They should feel like they are a part of their scrum team and feel connected to that team’s focus. In doing so, the designer’s priorities become clear. Their priorities are synonymous with the team’s, thus enabling them to clearly understand where to expend their energy.

Asking for a designer’s input or effort on a “quick� project or “internal need� is a fairly common occurrence in many companies. It is incumbent on your organization’s leadership to protect the one designer or team structure, so that each team’s designer isn’t peppered with these ad hoc requests. Such requests distract the designer from their team’s mission and inevitably consume already limited capacity. In the eyes of the designer’s teammates, these efforts erode any progress that has been made in confirming the designer’s permanence on the team.

Working With The New Teams

New ways of working for designers will, at first, be uncomfortable. For many design managers, assigning their staff to particular teams brings a new challenge. No longer does the design manager dole out specific work to each person on the team. Instead, the designer’s daily agenda is driven by the prioritized backlog of the scrum team. This is a duty that managers were likely used to doing in the past, and its removal may feel like a reduction in responsibility and authority. To fill this potential void, design managers should work with their staff to understand their team’s priorities and suggest methods of structuring the work in a way that allows the best user experience to get built.

Weekly one-on-one meetings with each designer should reveal any challenges unique to their situation. In addition, regular touch points with each team’s product owner will provide insight into any design challenges on the horizon. And monthly high-level retrospective meetings become a forum for managers to share successful and failed tactics across the organization. With all of these tactics in place, the driving goal should be to solidify the designer’s place on each team.

Dedicating your staff to other teams does not portend the doom of the centralized user experience team. The centralized team is still very much needed for mentorship, professional development and general design support (such as critiques). In addition, a centralized UX practice can bring learning from the individual scrum teams back to the broader group, disseminating lessons that improve the process elsewhere.

The centralized UX team also serves as a “safe haven� for designers to vent their frustrations with the agile process, commiserate a bit with their colleagues and reassure themselves that they’re not alone in their agile UX challenges. Weekly UX team meetings are the building blocks of this community. Outings to design events, talks and recreational events help solidify the bond between distributed designers. A UX-only email distribution list or other forum could also provide this safe haven on an as-needed basis and supplement discussion outside of the regular meetings.

Conclusion

Company culture and staff organization are the two fundamental building blocks of agile and UX integration. By creating an environment that values design, promotes its benefits and spreads this gospel through the allocation of UX resources across individual teams, companies will lay the foundation for successful team-building and adoption of the agile process down the road.

In part 2 of the series, we’ll discuss why hiring is such a critical part of the agile UX team’s success and how to maximize your chances of hiring the most appropriate staff.

(al)


© Jeff Gothelf for Smashing Magazine, 2011.


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